Details
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Type:
Toilet/Shower (8 Weeks)
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Status: Complete
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Priority:
Over 8 Weeks
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:B19
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Hire_or_Retail:Retail
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Serial:016946h
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Manufacturer:Swift
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Model:Chamonix
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Year:2015
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Size:41x12
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ID Number:SBH005009
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Status Colour:
Complete
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Stock_Number:30482
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Times Scheduled:5
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Park_Company:Golden Cap Caravan Park - WDLH
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Park_Postcode:DT6 6JX
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Park_Contact:Jen
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Park_Phone:01297480010
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Park_Email:caravanholidayhomes1@wdlh.co.uk
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Park_Code:GOLD02
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Park_Key_Account:Yes
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SLA Status:
1. |
Update Customer |  |
Complete | Karen Watson (Inactive) |
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | 2. The en-suit shower water on off control has to be turned off really hard to stop the shower dripping from the shower head; customer feels this will eventually destroy the valve/seal. | The en-suite shower water on off control has to be turned off really hard to stop the shower dripping from the shower head; customer feels this will eventually destroy the valve/seal. |
| Issue Type | Ext Doors & Windows (4 weeks) [ 4 ] | Toilet/Shower (8 Weeks) [ 41 ] |
| Description | Customers say they have found that fly’s are getting into the channel during warm damp weather and when you open the doors they fly into the caravan, the first time we had around 20 of them inside, they do not seem to be able to get into the van when the doors are closed. | |
| Due Date | 23/Nov/15 | 21/Dec/15 |
Hide
Karen Watson (Inactive)
added a comment -
Permalink
Email received from Jen at park, reporting issues. Submitted to Swift and advised park accordingly.
Show
Karen Watson (Inactive)
added a comment - Email received from Jen at park, reporting issues. Submitted to Swift and advised park accordingly.
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | SBH005009 |
| Attachment | Email from & reply to park.jpg [ 104594 ] |
Swift queried what parts needed - advised that as swift engineer to attend, Swift should add parts to ensure the correct parts are ordered for their engineer. Resubmitted claim.
Show
Karen Watson (Inactive)
added a comment - Swift queried what parts needed - advised that as swift engineer to attend, Swift should add parts to ensure the correct parts are ordered for their engineer. Resubmitted claim.
| Attachment | screenshot-1.png [ 106386 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Assignee | Karen Watson [ karenw ] | Adrienne Barwell [ adrienne ] |
Swift engineer to attend, however, Charlotte has advised that you did need to be quite forceful with the shower valve to stop the shower head dripping
Show
Adrienne Barwell (Inactive)
added a comment - Swift engineer to attend, however, Charlotte has advised that you did need to be quite forceful with the shower valve to stop the shower head dripping
Swift are attending w/c 30/11/15
Show
Adrienne Barwell (Inactive)
added a comment - Swift are attending w/c 30/11/15
| Attachment | sch date.png [ 106461 ] |
| Attachment | appointment.png [ 106466 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 4 | 5 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 30/Nov/15 | |
| Plot |
| Priority | Normal [ 21 ] | Agreed Date [ 26 ] |
Andy from swift has called to say he will be on site in the next 30 mins, I have called site and they are open till 17.00 update Andy @swift
Show
Lorraine Pryor (Inactive)
added a comment - Andy from swift has called to say he will be on site in the next 30 mins, I have called site and they are open till 17.00 update Andy @swift
| Attachment | wrong part supplied.png [ 107739 ] |
Andy the Swift engineer has advised that the wrong part has been supplied for this job. He will update Swift and ask them to send it direct to the site for them to fit (the water is off on the park and they will fit it in the New Year. (V200 required)
Show
Adrienne Barwell (Inactive)
added a comment - Andy the Swift engineer has advised that the wrong part has been supplied for this job. He will update Swift and ask them to send it direct to the site for them to fit (the water is off on the park and they will fit it in the New Year. (V200 required)
| Status | Engineer Scheduled [ 10000 ] | Parts on reorder [ 10009 ] |
| Priority | Agreed Date [ 26 ] | Over 8 Weeks [ 25 ] |
| Attachment | update requested.png [ 108548 ] |
I have e-mailed Reece to see whether this has been posted to the site yet, awaiting response
Show
Adrienne Barwell (Inactive)
added a comment - I have e-mailed Reece to see whether this has been posted to the site yet, awaiting response
| Attachment | Update received.png [ 108574 ] |
Parts sent to the site 1/12/15
Show
Adrienne Barwell (Inactive)
added a comment - Parts sent to the site 1/12/15
| Status | Parts on reorder [ 10009 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
23m 28s | 1 | Karen Watson (Inactive) | 27/Oct/15 1:33 PM | |||||
|
21d 20h 15m | 1 | Adrienne Barwell (Inactive) | 18/Nov/15 9:48 AM | |||||
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6h 44m | 1 | Adrienne Barwell (Inactive) | 18/Nov/15 4:32 PM | |||||
|
6s | 1 | Adrienne Barwell (Inactive) | 18/Nov/15 4:33 PM | |||||
|
19d 5m | 1 | Adrienne Barwell (Inactive) | 07/Dec/15 4:38 PM | |||||
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10d 18h 45m | 1 | Adrienne Barwell (Inactive) | 18/Dec/15 11:24 AM | |||||
|
4s | 1 | Adrienne Barwell (Inactive) | 18/Dec/15 11:24 AM | |||||
|
4s | 1 | Adrienne Barwell (Inactive) | 18/Dec/15 11:24 AM |
