Details
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Type:
Toilet/Shower (8 Weeks)
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Status: Complete
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Priority:
Over 8 Weeks
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:B19
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Hire_or_Retail:Retail
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Serial:016946h
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Manufacturer:Swift
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Model:Chamonix
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Year:2015
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Size:41x12
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ID Number:SBH005009
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Status Colour:
Complete
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Stock_Number:30482
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Times Scheduled:5
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Park_Company:Golden Cap Caravan Park - WDLH
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Park_Postcode:DT6 6JX
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Park_Contact:Jen
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Park_Phone:01297480010
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Park_Email:caravanholidayhomes1@wdlh.co.uk
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Park_Code:GOLD02
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Park_Key_Account:Yes
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SLA Status:
1. |
Update Customer |  |
Complete | Karen Watson (Inactive) |
Activity
- All
- Comments
- History
- Activity
- Transitions
- Stateoscope
| Field | Original Value | New Value |
|---|---|---|
| Summary | 2. The en-suit shower water on off control has to be turned off really hard to stop the shower dripping from the shower head; customer feels this will eventually destroy the valve/seal. | The en-suite shower water on off control has to be turned off really hard to stop the shower dripping from the shower head; customer feels this will eventually destroy the valve/seal. |
| Issue Type | Ext Doors & Windows (4 weeks) [ 4 ] | Toilet/Shower (8 Weeks) [ 41 ] |
| Description | Customers say they have found that fly’s are getting into the channel during warm damp weather and when you open the doors they fly into the caravan, the first time we had around 20 of them inside, they do not seem to be able to get into the van when the doors are closed. | |
| Due Date | 23/Nov/15 | 21/Dec/15 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | SBH005009 |
| Attachment | Email from & reply to park.jpg [ 104594 ] |
| Attachment | screenshot-1.png [ 106386 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Assignee | Karen Watson [ karenw ] | Adrienne Barwell [ adrienne ] |
| Attachment | sch date.png [ 106461 ] |
| Attachment | appointment.png [ 106466 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 4 | 5 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 30/Nov/15 | |
| Plot |
| Priority | Normal [ 21 ] | Agreed Date [ 26 ] |
| Attachment | wrong part supplied.png [ 107739 ] |
| Status | Engineer Scheduled [ 10000 ] | Parts on reorder [ 10009 ] |
| Priority | Agreed Date [ 26 ] | Over 8 Weeks [ 25 ] |
| Attachment | update requested.png [ 108548 ] |
| Attachment | Update received.png [ 108574 ] |
| Status | Parts on reorder [ 10009 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |