Swift
  1. Swift
  2. SWIFT-9782

Master Bedroom window will not close correctly and damage to latch surrounds

        Details

        • Type: Ext Doors & Windows (4 weeks) Ext Doors & Windows (4 weeks)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Serial:
          019764h
        • Manufacturer:
          Swift
        • Model:
          Alsace
        • Year:
          2016
        • Size:
          39x12
        • ID Number:
          SBH005064
        • Status Colour:
          Complete Complete
        • Stock_Number:
          31596
        • Times Scheduled:
          1
        • Park_Company:
           Surf Bay Leisure (Winkleigh)
        • Park_Postcode:
          EX19 8DW
        • Park_Phone:
          01837 680100
        • Park_Email:
          warranty@surfbay.co.uk
        • Park_Code:
          SURF99
        • Park_Key_Account:
          No
        • SLA Status:
        1. 13.1.15.png
          232 kB
        2. CCF02122015_00001.jpg
          626 kB
        3. Early warning issued.png
          166 kB
        4. IMG_0526.JPG
          47 kB
        5. IMG_0527.JPG
          46 kB
        6. IMG_0528.JPG
          51 kB
        7. worksheet for Steve.png
          253 kB

          Activity

          Ascending order - Click to sort in descending order
          Hide
          Permalink
          Ella Simmonds (Inactive) added a comment - - edited
          Adrienne suggested Steve looks at this first as could be an issue with the siting
          work sheet has been created for Steve and handed to him
          Show
          Ella Simmonds (Inactive) added a comment - - edited Adrienne suggested Steve looks at this first as could be an issue with the siting work sheet has been created for Steve and handed to him
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          I have gone out to this unit with Steve and there is a massive chunk out of the window frame. I have spoken to Duncan and he has advised that I should submit this to Swift reference Duncan Smith and advise that this was noted when they were setting up the show
          Show
          Adrienne Barwell (Inactive) added a comment - I have gone out to this unit with Steve and there is a massive chunk out of the window frame. I have spoken to Duncan and he has advised that I should submit this to Swift reference Duncan Smith and advise that this was noted when they were setting up the show
          Hide
          Permalink
          Debbie Bartlett (Inactive) added a comment - - edited
          Swift have emailed to advise that the case will be asses by our dealer support advisor.
          Show
          Debbie Bartlett (Inactive) added a comment - - edited Swift have emailed to advise that the case will be asses by our dealer support advisor.
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          converted early warning to warranty claim
          Show
          Adrienne Barwell (Inactive) added a comment - converted early warning to warranty claim
          Hide
          Permalink
          Debbie Bartlett (Inactive) added a comment -
          Work sheet returned, file attached. checked swift site claim is still sitting on early warning claim.
          Show
          Debbie Bartlett (Inactive) added a comment - Work sheet returned, file attached. checked swift site claim is still sitting on early warning claim.
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Swift have acknowledged this claim and have advised that their engineers are scheduled for w/c 4/1/15
          Show
          Adrienne Barwell (Inactive) added a comment - Swift have acknowledged this claim and have advised that their engineers are scheduled for w/c 4/1/15
          Hide
          Permalink
          Ellie W (Inactive) added a comment -
          Swift have advised that this work is now complete
          Show
          Ellie W (Inactive) added a comment - Swift have advised that this work is now complete

            People

            • Watchers:
              0 Start watching this issue

              Dates

              • Due:
                Created:
                Updated:
                Resolved:
                Work Scheduled: