Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Serial:019764h
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Manufacturer:Swift
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Model:Alsace
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Year:2016
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Size:39x12
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ID Number:SBH005064
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Status Colour:
Complete
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Stock_Number:31596
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Times Scheduled:1
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Park_Company:Surf Bay Leisure (Winkleigh)
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Park_Postcode:EX19 8DW
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Park_Phone:01837 680100
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Park_Email:warranty@surfbay.co.uk
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Park_Code:SURF99
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Park_Key_Account:No
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SLA Status:
1. |
Update Customer |  |
Complete | Ella Simmonds (Inactive) |
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | CLONE - Wash basin plug missing in en-suite bathroom | Master Bedroom window will not close correctly and damage to latch surrounds |
| Issue Type | Missing items (4 weeks) [ 16 ] | Ext Doors & Windows (4 weeks) [ 4 ] |
| Due Date | 14/Dec/15 | 21/Dec/15 |
| Attachment | worksheet for Steve.png [ 106781 ] |
| Status | Open [ 1 ] | Awaiting Customer Info [ 10012 ] |
| Serial | 019764h | 019763h |
I have gone out to this unit with Steve and there is a massive chunk out of the window frame. I have spoken to Duncan and he has advised that I should submit this to Swift reference Duncan Smith and advise that this was noted when they were setting up the show
Show
Adrienne Barwell (Inactive)
added a comment - I have gone out to this unit with Steve and there is a massive chunk out of the window frame. I have spoken to Duncan and he has advised that I should submit this to Swift reference Duncan Smith and advise that this was noted when they were setting up the show
| Attachment | Early warning issued.png [ 106806 ] |
| Serial | 019763h | 019764h |
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
| Attachment | IMG_0526.JPG [ 106808 ] | |
| Attachment | IMG_0527.JPG [ 106809 ] | |
| Attachment | IMG_0528.JPG [ 106810 ] |
Swift have emailed to advise that the case will be asses by our dealer support advisor.
Show
Debbie Bartlett (Inactive)
added a comment - - edited Swift have emailed to advise that the case will be asses by our dealer support advisor.
| ID Number | SBH005064 |
converted early warning to warranty claim
Show
Adrienne Barwell (Inactive)
added a comment - converted early warning to warranty claim
Work sheet returned, file attached. checked swift site claim is still sitting on early warning claim.
Show
Debbie Bartlett (Inactive)
added a comment - Work sheet returned, file attached. checked swift site claim is still sitting on early warning claim.
| Attachment | CCF02122015_00001.jpg [ 107508 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Swift have acknowledged this claim and have advised that their engineers are scheduled for w/c 4/1/15
Show
Adrienne Barwell (Inactive)
added a comment - Swift have acknowledged this claim and have advised that their engineers are scheduled for w/c 4/1/15
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 04/Jan/16 | |
| Plot |
| Assignee | Ella Simmonds [ ellas ] | Adrienne Barwell [ adrienne ] |
| Attachment | 13.1.15.png [ 109245 ] |
Swift have advised that this work is now complete
Show
Ellie W (Inactive)
added a comment - Swift have advised that this work is now complete
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Park_Contact |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
12m | 1 | Ella Simmonds (Inactive) | 23/Nov/15 11:11 AM | |||||
|
1h 44m | 1 | Adrienne Barwell (Inactive) | 23/Nov/15 12:55 PM | |||||
|
16d 22h 36m | 1 | Adrienne Barwell (Inactive) | 10/Dec/15 11:32 AM | |||||
|
35s | 1 | Adrienne Barwell (Inactive) | 10/Dec/15 11:33 AM | |||||
|
9s | 1 | Adrienne Barwell (Inactive) | 10/Dec/15 11:33 AM | |||||
|
33d 21h 42m | 1 | temp | 13/Jan/16 9:15 AM | |||||
|
5s | 1 | temp | 13/Jan/16 9:16 AM | |||||
|
6s | 1 | temp | 13/Jan/16 9:16 AM | |||||
|
6s | 1 | temp | 13/Jan/16 9:16 AM |
work sheet has been created for Steve and handed to him