Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Serial:019764h
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Manufacturer:Swift
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Model:Alsace
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Year:2016
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Size:39x12
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Status Colour:
Complete
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Stock_Number:31596
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Times Scheduled:2
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Park_Company:Surf Bay Leisure (Winkleigh)
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Park_Postcode:EX19 8DW
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Park_Phone:01837 680100
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Park_Email:warranty@surfbay.co.uk
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Park_Code:SURF99
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Park_Key_Account:No
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SLA Status:
-
SLA: Open Jobs Overdue Status:
1. |
Update Customer |  |
Complete | Ella Simmonds (Inactive) | |
2. |
Update Customer | |
Complete | Ella Simmonds (Inactive) |
Activity
| Field | Original Value | New Value |
|---|---|---|
| Attachment | IMG_0525.JPG [ 106811 ] |
| Attachment | Early warning issued.png [ 106813 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Hide
Adrienne Barwell (Inactive)
added a comment -
Permalink
Early warning submitted to Swift
Show
Adrienne Barwell (Inactive)
added a comment - Early warning submitted to Swift
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 04/Jan/16 | |
| Plot |
| Comment | [ Swift have advised they will be attending W/C 4/1/15 ] |
Claim was created by Swift and on pause, I have gone in and added the details and submitted
Show
Adrienne Barwell (Inactive)
added a comment - Claim was created by Swift and on pause, I have gone in and added the details and submitted
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Ella Simmonds [ ellas ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Adrienne Barwell [ adrienne ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Ella Simmonds [ ellas ] |
This has been referred to Global
Table serial number is 923/640
Table serial number is 923/640
Show
Adrienne Barwell (Inactive)
added a comment - This has been referred to Global
Table serial number is 923/640
| Attachment | supplier rejected claim as van been at show.png [ 108082 ] |
| Status | Submitted [ 10001 ] | Awaiting Customer Info [ 10012 ] |
supplier rejected claim as van has been at a show - please see screenshot.
Show
Ella Simmonds (Inactive)
added a comment - supplier rejected claim as van has been at a show - please see screenshot.
| Attachment | query with the supplier.png [ 108201 ] |
| Attachment | update from supplier.png [ 108202 ] |
Reece has asked for more information from the supplier as to why this was rejected, he has advised that we need to order a replacement table leg and then send the other one back for inspection.
Show
Adrienne Barwell (Inactive)
added a comment - Reece has asked for more information from the supplier as to why this was rejected, he has advised that we need to order a replacement table leg and then send the other one back for inspection.
| Attachment | upate requested from Reece.png [ 108203 ] |
| Attachment | update from Swift.png [ 108297 ] |
Reece has advised that we would need to order the table leg and pay for it and then wait for a credit if the manufacturer decided that they should cover it under warranty. I have advised that I will leave it until the holiday home is sold and wait and see if the customer complains
Show
Adrienne Barwell (Inactive)
added a comment - Reece has advised that we would need to order the table leg and pay for it and then wait for a credit if the manufacturer decided that they should cover it under warranty. I have advised that I will leave it until the holiday home is sold and wait and see if the customer complains
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Ella Simmonds [ ellas ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Adrienne Barwell [ adrienne ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Attachment | screenshot-1.png [ 108302 ] |
| Status | Reopened [ 4 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Park_Contact |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
3m 28s | 1 | Adrienne Barwell (Inactive) | 23/Nov/15 1:00 PM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 10/Dec/15 11:07 AM | |||||
|
4s | 1 | Adrienne Barwell (Inactive) | 10/Dec/15 11:07 AM | |||||
|
2h 52m | 1 | Ella Simmonds (Inactive) | 10/Dec/15 2:00 PM | |||||
|
5d 39m | 1 | Adrienne Barwell (Inactive) | 15/Dec/15 2:39 PM | |||||
|
16d 21h 31m | 2 | Adrienne Barwell (Inactive) | 15/Dec/15 2:40 PM | |||||
|
29s | 2 | Adrienne Barwell (Inactive) | 15/Dec/15 2:40 PM | |||||
|
14s | 2 | Adrienne Barwell (Inactive) | 15/Dec/15 2:40 PM | |||||
|
35m 55s | 2 | Adrienne Barwell (Inactive) | 15/Dec/15 2:40 PM | |||||
|
8s | 2 | Adrienne Barwell (Inactive) | 15/Dec/15 2:40 PM | |||||
|
6s | 2 | Adrienne Barwell (Inactive) | 15/Dec/15 2:40 PM | |||||
|
44m 33s | 1 | Adrienne Barwell (Inactive) | 15/Dec/15 3:25 PM | |||||
|
11s | 1 | Adrienne Barwell (Inactive) | 15/Dec/15 3:25 PM | |||||
|
10s | 2 | Adrienne Barwell (Inactive) | 15/Dec/15 3:25 PM |
