Details
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Type:
Lampshades/lights (2 weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:SurfBay Attending
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Plot:summer breeze 305 (Mr and Mrs Kelly)
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Hire_or_Retail:Retail
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Serial:019072h
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Manufacturer:Swift
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Model:Burgundy
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Year:2015
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Size:35x12
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Status Colour:
Complete
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Stock_Number:31322
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Times Scheduled:3
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Park_Company:Shorefield Holiday Village
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Park_Postcode:SO41 0LH
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Park_Contact:Katrina Philp
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Park_Phone:01590 648 307
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Park_Email:Katrina.Philp@shorefield.co.uk
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Park_Code:SHOR01
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Park_Key_Account:Yes
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SLA Status:
1. |
CLONE - CLONE - CLONE - Update Customer |  |
Complete | Karen Watson (Inactive) | |
2. |
Update Customer | |
Complete | Ella Simmonds (Inactive) |
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | CLONE - door warped, so does not close flush | light in the fridge which does not work |
| Issue Type | Internal Doors (8 Weeks) [ 29 ] | Lampshades/lights (2 weeks) [ 9 ] |
| Due Date | 22/Jan/16 | 11/Dec/15 |
| Work Scheduled | 22/Jan/16 | 11/Dec/15 |
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Ella Simmonds (Inactive)
added a comment -
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Pic of broken light in fridge and fridge details attached
Show
Ella Simmonds (Inactive)
added a comment - Pic of broken light in fridge and fridge details attached
| Attachment | 20151126_094531. Shorefiled. Mr and Mrs Kelly. Fridge details.jpg [ 107196 ] | |
| Attachment | 20151125_171705. shorefield. Mrs and Mrs kelly. Light in fridge not working.jpg [ 107197 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
All submitted to Swift and Sandra from Park updated
Show
Ella Simmonds (Inactive)
added a comment - All submitted to Swift and Sandra from Park updated
| Attachment | updated Sandra.png [ 107201 ] |
| Attachment | Swift refered to manufacture .png [ 107618 ] |
Swift have referred this to the manufacturer screen shot attached.
Show
Debbie Bartlett (Inactive)
added a comment - Swift have referred this to the manufacturer screen shot attached.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Swift have ack this claim and i have updated them with the plot number of this van. (once we receive the part we will issue a worksheet) i will let the customer know.
Enquiry No: SBH001635 Chassis No: 019072H
Your Enquiry:
light in the fridge does not work
Our Repsonse:
The supplier is sending us one so we will send this to you once received.
Enquiry No: SBH001635 Chassis No: 019072H
Your Enquiry:
light in the fridge does not work
Our Repsonse:
The supplier is sending us one so we will send this to you once received.
Show
Ella Simmonds (Inactive)
added a comment - Swift have ack this claim and i have updated them with the plot number of this van. (once we receive the part we will issue a worksheet) i will let the customer know.
Enquiry No: SBH001635 Chassis No: 019072H
Your Enquiry:
light in the fridge does not work
Our Repsonse:
The supplier is sending us one so we will send this to you once received.
Sandra updated of situation
Show
Ella Simmonds (Inactive)
added a comment - Sandra updated of situation
| Attachment | action in place.png [ 107752 ] |
| Attachment | action in place.png [ 107753 ] |
MKM have advised that they will send out a replacement light
Show
Adrienne Barwell (Inactive)
added a comment - MKM have advised that they will send out a replacement light
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Attachment | supplier have confirmed job complete.png [ 108091 ] |
Supplier confirmed that job is complete - screenshot attached. I will update customer.
Show
Ella Simmonds (Inactive)
added a comment - Supplier confirmed that job is complete - screenshot attached. I will update customer.
| Attachment | customer confirmed job complete.png [ 108094 ] |
customer confirmed job complete
Show
Ella Simmonds (Inactive)
added a comment - customer confirmed job complete
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
48m 59s | 1 | Ella Simmonds (Inactive) | 27/Nov/15 2:26 PM | |||||
|
9d 22h 48m | 1 | Ella Simmonds (Inactive) | 07/Dec/15 1:15 PM | |||||
|
3d 1h 40m | 1 | Ella Simmonds (Inactive) | 10/Dec/15 2:55 PM | |||||
|
8m 38s | 1 | Ella Simmonds (Inactive) | 10/Dec/15 3:04 PM | |||||
|
5s | 1 | Ella Simmonds (Inactive) | 10/Dec/15 3:04 PM | |||||
|
4s | 1 | Ella Simmonds (Inactive) | 10/Dec/15 3:04 PM |
