Details
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Type:
Electrical Faults (2 Weeks)
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Status: Complete
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Priority:
Over 6 Weeks
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Resolution: Completed
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Labels:None
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Customer Code:MURR03
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Park:Nigel Murrey
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Postcode:EX23 9HT
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Responsibility:Manufacturer Attending
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Hire_or_Retail:Retail
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Serial:WT0295/001
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Model:Keywest
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Size:40x16
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ID Number:347036
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Status Colour:
Complete
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Stock_Number:26072
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Park_Company:Not defined
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SLA Status:
Description
Electrician has told customer under the sale of goods act this should be covered by willerby
Activity
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Claire Folland
added a comment -
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now received report from Electrician, will re-report into willerby
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Claire Folland
added a comment - now received report from Electrician, will re-report into willerby
| Field | Original Value | New Value |
|---|---|---|
| Attachment | CCF28082013_00000.jpg [ 47691 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | 347036 |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Willerby status : in progress
Show
Adrienne Barwell (Inactive)
added a comment - Willerby status : in progress
| Attachment | screenshot-1.jpg [ 49263 ] |
Mr Murrey has called chasing this issue I have called Willerby and Katie is calling me back.
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Linda Trunkfield (Inactive)
added a comment - - edited Mr Murrey has called chasing this issue I have called Willerby and Katie is calling me back.
Katie has called me back and said that she will send me a new 4 gag light switch and will reimburse Mr Murrey for the other 4 gang light switch that he replaced and also the tap - I have spoken to Mr Murrey and told him send us the receipts and an invoice we will them send him a cheque and invoice Willerby.
Show
Linda Trunkfield (Inactive)
added a comment - - edited Katie has called me back and said that she will send me a new 4 gag light switch and will reimburse Mr Murrey for the other 4 gang light switch that he replaced and also the tap - I have spoken to Mr Murrey and told him send us the receipts and an invoice we will them send him a cheque and invoice Willerby.
| Attachment | screenshot-2.jpg [ 49474 ] |
| Priority | Normal [ 21 ] | Over 6 Weeks [ 27 ] |
Swift advise that this was completed 9/10/13
Show
Adrienne Barwell (Inactive)
added a comment - Swift advise that this was completed 9/10/13
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Attachment | screenshot-3.jpg [ 50118 ] |
| Status | Parts Recieved [ 10003 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
invoice and order confirmation received from Mr Murrey and sent to Katie at Willerby I am now waiting for a reply on how they would like me to proceed with the payment to the customer
Show
Linda Trunkfield (Inactive)
added a comment - - edited invoice and order confirmation received from Mr Murrey and sent to Katie at Willerby I am now waiting for a reply on how they would like me to proceed with the payment to the customer
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Attachment | SKMBT_C25313102911480.pdf [ 50223 ] | |
| Attachment | SKMBT_C25313102911481.pdf [ 50224 ] | |
| Attachment | SKMBT_C25313102911482.pdf [ 50225 ] | |
| Attachment | SKMBT_C25313102911520.pdf [ 50226 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Attachment | screenshot-4.jpg [ 50300 ] |
Rebekah called and advised that is the customer calls her she will put the refund back onto the card that the parts were paid for on. However Mr Murrey has asked for a refund on 2 switches but he was only ever charged for one and another one was sent out direct to site on 09-10-13.
Show
Linda Trunkfield (Inactive)
added a comment - Rebekah called and advised that is the customer calls her she will put the refund back onto the card that the parts were paid for on. However Mr Murrey has asked for a refund on 2 switches but he was only ever charged for one and another one was sent out direct to site on 09-10-13.
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
I have called Mr Murrey and given him Rebekah phone number.
Show
Linda Trunkfield (Inactive)
added a comment - I have called Mr Murrey and given him Rebekah phone number.
| Workflow | Surfbay [ 81311 ] | Manufacturers ver 2.0 [ 99014 ] |
| Workflow | Manufacturers ver 2.0 [ 99014 ] | Manufacturers ver 2.1 [ 132900 ] |
| Workflow | Manufacturers ver 2.1 [ 132900 ] | Manufacturers ver 2.2 [ 150284 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
6m 34s | 1 | Claire Folland | 28/Aug/13 2:05 PM | |||||
|
13s | 1 | Adrienne Barwell (Inactive) | 25/Oct/13 1:40 PM | |||||
|
3d 23h 4m | 1 | Linda Trunkfield (Inactive) | 29/Oct/13 11:44 AM | |||||
|
26m 34s | 1 | Linda Trunkfield (Inactive) | 29/Oct/13 12:11 PM | |||||
|
27m 57s | 2 | Linda Trunkfield (Inactive) | 29/Oct/13 12:11 PM | |||||
|
59d 21h 26m | 2 | Linda Trunkfield (Inactive) | 31/Oct/13 10:31 AM | |||||
|
7s | 2 | Linda Trunkfield (Inactive) | 31/Oct/13 10:31 AM | |||||
|
4s | 1 | Linda Trunkfield (Inactive) | 31/Oct/13 10:31 AM | |||||
|
4s | 1 | Linda Trunkfield (Inactive) | 31/Oct/13 10:31 AM | |||||
|
5s | 1 | Linda Trunkfield (Inactive) | 31/Oct/13 10:31 AM | |||||
|
13s | 2 | Linda Trunkfield (Inactive) | 31/Oct/13 10:31 AM |
