Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Customer Code:SUNN04
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Park:Sunningcrest
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Postcode:TA8 2RA
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Responsibility:Manufacturer Attending
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Plot:Mr C Hazell
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Hire_or_Retail:Retail
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Serial:WB2830/005
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Model:Aspen
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Status Colour:
Complete
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Times Scheduled:0
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Park_Company:Not defined
Activity
| Field | Original Value | New Value |
|---|---|---|
| Attachment | Untitled.png [ 61925 ] |
| Attachment | Untitled.png [ 61925 ] |
| Attachment | 20140519105916739.pdf [ 61926 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | screenshot-1.jpg [ 61928 ] |
Jo Ann has asked whether the affected window is one that has been replaced before, if it is she might have a chance with Ellbee to get something done, however, if this is a new window which has not had the problem before then they will not be able to do anything.
I have rung Sue and updated her and she is going to get back to me with an answer.
I have rung Sue and updated her and she is going to get back to me with an answer.
Show
Adrienne Barwell (Inactive)
added a comment - Jo Ann has asked whether the affected window is one that has been replaced before, if it is she might have a chance with Ellbee to get something done, however, if this is a new window which has not had the problem before then they will not be able to do anything.
I have rung Sue and updated her and she is going to get back to me with an answer.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Attachment | screenshot-2.jpg [ 63611 ] |
Willerby have confirmed that they are going to reject this issue, Jo Ann has advised that they will contact the customer direct. I have updated Sue
Show
Adrienne Barwell (Inactive)
added a comment - Willerby have confirmed that they are going to reject this issue, Jo Ann has advised that they will contact the customer direct. I have updated Sue
| Attachment | screenshot-3.jpg [ 63615 ] |
| Attachment | screenshot-4.jpg [ 63617 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Attachment | LETTER 3rd party.pdf [ 69533 ] |
| Status | Reopened [ 4 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Manufacturers ver 2.0 [ 107410 ] | Manufacturers ver 2.1 [ 135338 ] |
| Workflow | Manufacturers ver 2.1 [ 135338 ] | Manufacturers ver 2.2 [ 152556 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
4m 37s | 1 | Adrienne Barwell (Inactive) | 19/May/14 12:19 PM | |||||
|
17d 2h 50m | 1 | Adrienne Barwell (Inactive) | 05/Jun/14 3:10 PM | |||||
|
5s | 1 | Adrienne Barwell (Inactive) | 05/Jun/14 3:10 PM | |||||
|
1m 21s | 1 | Adrienne Barwell (Inactive) | 05/Jun/14 3:11 PM | |||||
|
66d 23h 41m | 1 | Adrienne Barwell (Inactive) | 11/Aug/14 2:53 PM | |||||
|
2m 26s | 1 | Adrienne Barwell (Inactive) | 11/Aug/14 2:55 PM | |||||
|
8s | 2 | Adrienne Barwell (Inactive) | 11/Aug/14 2:55 PM |
I have updated Sue at Sunningcrest who thinks that her customer will take this further, we have decided to wait for the rejection from Willerby and then see what the customer decides to do, if they want to fight this rejection, Sue is going to send me something in writing so that I can go back to Willerby. In the meantime, she is going to get a quote for replacement window units, we will then try and get willerby to agree to contribute as a gesture of goodwill.