Details
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Type:
Taps (4 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Responsibility:RTM
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Hire_or_Retail:Retail
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Serial:1670558
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Manufacturer:ABI
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Model:Sunningdale Premier
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Year:2015
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Size:36x12
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Status Colour:
Complete
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Stock_Number:31402
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Times Scheduled:1
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Park_Company:Sandy Glade Caravan Park - DO NOT SEND PARTS DIRECT TO SITE
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Park_Postcode:TA8 2QX
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Park_Contact:Russell Midgley
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Park_Phone:01278 751271 / Michael Taylor: 07856 903832
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Park_Email:sandyglade-rec@jfhols.co.uk
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Park_Code:SAND03
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Additional Contact Details:
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Park_Key_Account:Yes
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SLA Status:
Issue Links
- Customer Problem with
-
ABI-13283
Kitchen tap is leaking and needs replacing.
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- Complete
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Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | Russell Midgley | |
| Park_Postcode | TA8 2QX | |
| Park_Email | sandyglade-rec@jfhols.co.uk | |
| Park_Phone | 01278 751271 | |
| Park_Code | SAND03 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Coast Road | |
| Park_City | Berrow | |
| Park_Address | Sandy Glade Caravan Park |
| Status | Open [ 1 ] | Awaiting Customer Info [ 10012 ] |
| Attachment | email to Warren sandyglade.png [ 171854 ] |
I have emailed Warren as instructed by Mrs Davis to let him know an engineer will be attending w/c 3/7/17( see screenshot attached)
Show
Rose Crisp (Inactive)
added a comment - I have emailed Warren as instructed by Mrs Davis to let him know an engineer will be attending w/c 3/7/17( see screenshot attached)
Spoke to Amy @ 9.22 and she said that the tap was actually done on 29/6/17 and is emailing a copy of her engineers report.. (see screenshot attached)
Show
Rose Crisp (Inactive)
added a comment - - edited Spoke to Amy @ 9.22 and she said that the tap was actually done on 29/6/17 and is emailing a copy of her engineers report.. (see screenshot attached)
| Attachment | screenshot from amy.png [ 171889 ] |
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
5m 46s | 1 | Rose Crisp (Inactive) | 30/Jun/17 4:25 PM | |||||
|
2d 17h 18m | 1 | Rose Crisp (Inactive) | 03/Jul/17 9:43 AM | |||||
|
6s | 1 | Rose Crisp (Inactive) | 03/Jul/17 9:43 AM | |||||
|
7s | 1 | Rose Crisp (Inactive) | 03/Jul/17 9:44 AM | |||||
|
4s | 1 | Rose Crisp (Inactive) | 03/Jul/17 9:44 AM | |||||
|
4s | 1 | Rose Crisp (Inactive) | 03/Jul/17 9:44 AM | |||||
|
3s | 1 | Rose Crisp (Inactive) | 03/Jul/17 9:44 AM | |||||
|
4s | 1 | Rose Crisp (Inactive) | 03/Jul/17 9:44 AM | |||||
|
5s | 1 | Rose Crisp (Inactive) | 03/Jul/17 9:44 AM |
ABI-13283) but after some confusion and confirmation from Mrs Davis @ 15.46 it is definitely the BATHROOM tap.Moving forward we have created this claim on Jira and will call Amy at ABI on Monday 3/7/17.