Details
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Type:
Plumbing Leak (2 Weeks)
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Status: Engineer Scheduled
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Park_Company:Riverside Holiday Park/Purn international
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Park_Code:PURN01
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Park_Postcode:BS24 0AN
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Park_Contact:TREF
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Park_Email:caroline@westcountryparks.co.uk
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Park_Phone:01934812342
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Plot:Amber 12
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Model:Heritage
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Stock_Number:39718
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Serial:AT023922/14
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Size:38x12
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Status Colour:
Engineer Scheduled
Description
The owner has not been to his caravan for some time after reporting the last warranty claim where we had believed that all of these issues were dealt with but clearly not.
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | TREF | |
| Park_Postcode | BS24 0AN | |
| Park_Email | caroline@westcountryparks.co.uk | |
| Park_Phone | 01934812342 | |
| Park_Code | PURN01 | |
| Park_Key_Account | No | |
| Park_Address2 | Bleadon, Bridgwater road | |
| Park_City | Weston-Super-mare | |
| Park_Address | Riverside Holiday Park/Purn international |
| Attachment | Capture.JPG [ 369363 ] |
| Serial | AT023764/14 | AT023922/14 |
| Year | 2022 | 2023 |
| Model | Sahara | Heritage |
| Stock_Number | 39913 | 39718 |
| Attachment | riverside.5.jpg [ 369365 ] | |
| Attachment | riverside.6.jpg [ 369366 ] |
Hide
Claire Folland
added a comment -
Permalink
received email from park, not all the photos will attach, have asked park for more info, they have not told us where it is leaking from, have also asked who was the engineer who attended
Show
Claire Folland
added a comment - received email from park, not all the photos will attach, have asked park for more info, they have not told us where it is leaking from, have also asked who was the engineer who attended
| Status | Open [ 1 ] | Awaiting Customer Info [ 10012 ] |
Hi Claire,
We have no idea where it is leaking from we presume it is from the sink as the toilet was checked on a previous visit from an engineer and said that it was fine.
Unfortunately I wasn't here when the engineer isolated the van so I couldn't tell you who it was but it was some one from Atlas not one of our maintenance team.
Customer name: Morgan
Date of Sale: 28/03/2023
Kind regards,
Stephanie,
Riverside Holiday Village.
We have no idea where it is leaking from we presume it is from the sink as the toilet was checked on a previous visit from an engineer and said that it was fine.
Unfortunately I wasn't here when the engineer isolated the van so I couldn't tell you who it was but it was some one from Atlas not one of our maintenance team.
Customer name: Morgan
Date of Sale: 28/03/2023
Kind regards,
Stephanie,
Riverside Holiday Village.
Show
Claire Folland
added a comment - Hi Claire,
We have no idea where it is leaking from we presume it is from the sink as the toilet was checked on a previous visit from an engineer and said that it was fine.
Unfortunately I wasn't here when the engineer isolated the van so I couldn't tell you who it was but it was some one from Atlas not one of our maintenance team.
Customer name: Morgan
Date of Sale: 28/03/2023
Kind regards,
Stephanie,
Riverside Holiday Village.
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
park emailed chasing this, spoke to Karen at Atlas, she has advised the engineer was in the van about a month before this happened, when he went into the van he noticed water pouring out of the tap, he told the park to isolate the water and dry the van out, they are only going back to replace the tap, will not cover any damage to the floor, the engineer thinks someone has tampered with the tap in between his visits.
spoke to Steph at the park, no one is allowed in the van when the customer is not on site, the owner has not been in the van for a while, they have isolated the water as discussed with the engineer and currently have a dehumidifier in the van, they will not accept anyone has tampered with the tap.
emailed Jacqui
spoke to Steph at the park, no one is allowed in the van when the customer is not on site, the owner has not been in the van for a while, they have isolated the water as discussed with the engineer and currently have a dehumidifier in the van, they will not accept anyone has tampered with the tap.
emailed Jacqui
Show
Claire Folland
added a comment - park emailed chasing this, spoke to Karen at Atlas, she has advised the engineer was in the van about a month before this happened, when he went into the van he noticed water pouring out of the tap, he told the park to isolate the water and dry the van out, they are only going back to replace the tap, will not cover any damage to the floor, the engineer thinks someone has tampered with the tap in between his visits.
spoke to Steph at the park, no one is allowed in the van when the customer is not on site, the owner has not been in the van for a while, they have isolated the water as discussed with the engineer and currently have a dehumidifier in the van, they will not accept anyone has tampered with the tap.
emailed Jacqui
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
phoned atlas and spoke to Karen, they are standing by this is a commission issue, have asked why when the customer took over in march, they have advised the plumber has not done it right or due to the water being left on, the pressure of the water could have caused this, they have photos showing what the engineer found.
spoke to Ben, we have agreed to send Duncan monday or tuesday, he will go and assess the van and we will order parts as goodwill.
phoned Steph, explained the situation, she appreciates our help as the customer was talking about going legal, he only uses his van a few times a year and wants it put right
spoke to Ben, we have agreed to send Duncan monday or tuesday, he will go and assess the van and we will order parts as goodwill.
phoned Steph, explained the situation, she appreciates our help as the customer was talking about going legal, he only uses his van a few times a year and wants it put right
Show
Claire Folland
added a comment - phoned atlas and spoke to Karen, they are standing by this is a commission issue, have asked why when the customer took over in march, they have advised the plumber has not done it right or due to the water being left on, the pressure of the water could have caused this, they have photos showing what the engineer found.
spoke to Ben, we have agreed to send Duncan monday or tuesday, he will go and assess the van and we will order parts as goodwill.
phoned Steph, explained the situation, she appreciates our help as the customer was talking about going legal, he only uses his van a few times a year and wants it put right
| Attachment | Capture.JPG [ 371437 ] |
Duncan phoned to say he has been into the van this morning, Steph is not back until wed, no one really knew anything about it, he has had to take everything out of the en-suite and take the lino up just to allow the floor to dry, also taken up part of the main bedroom carpet, the dehumidifier was sat in the lounge with the plug out, he has plugged it back in, customer has a safe in the bottom of the wardrobe which he did not touch, they will need to remove that when the work is carried out, will need 2 wallboards, en-suite lino and wardrobe carcus.
phoned Martyn and updated him incase the customer wants to use the van over the Christmas break, he understands and will speak to the park, he will also get them to empty dehumidifier until the van is dry, advised we did not touch the heating
phoned Martyn and updated him incase the customer wants to use the van over the Christmas break, he understands and will speak to the park, he will also get them to empty dehumidifier until the van is dry, advised we did not touch the heating
Show
Claire Folland
added a comment - Duncan phoned to say he has been into the van this morning, Steph is not back until wed, no one really knew anything about it, he has had to take everything out of the en-suite and take the lino up just to allow the floor to dry, also taken up part of the main bedroom carpet, the dehumidifier was sat in the lounge with the plug out, he has plugged it back in, customer has a safe in the bottom of the wardrobe which he did not touch, they will need to remove that when the work is carried out, will need 2 wallboards, en-suite lino and wardrobe carcus.
phoned Martyn and updated him incase the customer wants to use the van over the Christmas break, he understands and will speak to the park, he will also get them to empty dehumidifier until the van is dry, advised we did not touch the heating
| Attachment | Capture.JPG [ 372694 ] |
| Attachment | CCF_000933.pdf [ 373898 ] |
Duncan re-attended 23-1-24 to re-assess van, van has dried out fine, require following from atlas
5 x wallboards
full master bedroom wardrobe unit- frame only, no doors
grippers for carpet- we have these in stock
lino for en-suite
2 engineers 1 day,
emailed Katrina
5 x wallboards
full master bedroom wardrobe unit- frame only, no doors
grippers for carpet- we have these in stock
lino for en-suite
2 engineers 1 day,
emailed Katrina
Show
Claire Folland
added a comment - Duncan re-attended 23-1-24 to re-assess van, van has dried out fine, require following from atlas
5 x wallboards
full master bedroom wardrobe unit- frame only, no doors
grippers for carpet- we have these in stock
lino for en-suite
2 engineers 1 day,
emailed Katrina
| Attachment | Capture.JPG [ 374425 ] |
ordered parts with Katrina
Show
Claire Folland
added a comment - ordered parts with Katrina
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Claire Folland [ claire ] | Charleen Sibley [ charleen sibley ] |
Parts received and placed on rack, worksheet issued.
Show
James Eginton
added a comment - Parts received and placed on rack, worksheet issued.
| Attachment | Parts Ordered.png [ 380053 ] |
After work completed today by myself and Steve we found the old tap still in the van and didn't want to risk fitting this, Atlas have advised they replaced this in January but couldn't have due to the van being stripped out, I have ordered a new tap that is being sent to park tomorrow (19-4-24) for the park to fit and commission.
Show
Duncan Thomson
added a comment - After work completed today by myself and Steve we found the old tap still in the van and didn't want to risk fitting this, Atlas have advised they replaced this in January but couldn't have due to the van being stripped out, I have ordered a new tap that is being sent to park tomorrow (19-4-24) for the park to fit and commission.
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | James Eginton [ james ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
13m 10s | 1 | Claire Folland | 13/Nov/23 11:40 AM | |||||
|
7d 3h 19m | 1 | Claire Folland | 20/Nov/23 3:00 PM | |||||
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7d 23h 59m | 1 | Claire Folland | 28/Nov/23 2:59 PM | |||||
|
16d 19h 51m | 1 | Claire Folland | 15/Dec/23 10:51 AM | |||||
|
60d 15m | 1 | Claire Folland | 13/Feb/24 11:06 AM | |||||
|
1 | Claire Folland | 13/Feb/24 11:06 AM | ||||||
|
2s | 1 | Claire Folland | 13/Feb/24 11:06 AM | |||||
|
63d 22h 59m | 1 | James Eginton | 17/Apr/24 11:05 AM | |||||
|
3s | 1 | James Eginton | 17/Apr/24 11:05 AM | |||||
|
1d 8h 54m | 1 | Duncan Thomson | 18/Apr/24 8:00 PM |
