Good Will
  1. Good Will
  2. GW-3625

Bathroom-Toilet seat loose

        Details

        • Type: Toilet/Shower (8 Weeks) Toilet/Shower (8 Weeks)
        • Status: Awaiting Quote
        • Priority: Over 8 Weeks Over 8 Weeks
        • Resolution: Unresolved
        • Labels:
          None
        • Park_Company:
           Golden Cap Caravan Park - WDLH
        • Park_Code:
          GOLD02
        • Park_Postcode:
          DT6 6JX
        • Park_Contact:
          Jen
        • Park_Email:
          caravanholidayhomes1@wdlh.co.uk
        • Park_Phone:
          01297480010
        • Plot:
          90
        • Model:
          Status
        • Stock_Number:
          32082
        • Serial:
          AT013197/07
        • Size:
          38x12
        • Status Colour:
          Awaiting Quote Awaiting Quote
        1. PDF File
          SKM_C224e16112910124.pdf
          266 kB
          Charleen Sibley
        1. screenshot-1.png
          254 kB
        2. screenshot-2.png
          330 kB
        3. screenshot-3.png
          237 kB
        4. screenshot-4.png
          234 kB

          Activity

          Ascending order - Click to sort in descending order
          Debbie Bartlett (Inactive) created issue -
          Debbie Bartlett (Inactive) made changes -
          Field Original Value New Value
          Park_Contact Mr Martin Cox
          Park_Postcode DT6 6JX
          Park_Email goldencapparkmanager@wdlh.co.uk
          Park_Phone 01297480010
          Park_Code GOLD02
          Park_Key_Account Yes
          Park_Address2 Seatown, Chideock
          Park_City Bridport
          Park_Address Golden Cap Caravan Park
          Debbie Bartlett (Inactive) made changes -
          Summary Toilet seat loose Bathroom-Toilet seat loose
          Debbie Bartlett (Inactive) made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          Debbie Bartlett (Inactive) made changes -
          Attachment screenshot-1.png [ 118650 ]
          Hide
          Permalink
          Debbie Bartlett (Inactive) added a comment -
          Claim submitted to Atlas . Screen shot attached.
          Show
          Debbie Bartlett (Inactive) added a comment - Claim submitted to Atlas . Screen shot attached.
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          I have sent an outstanding warranty list to Vanessa and asked her to update and send it back to me.
          Show
          Adrienne Barwell (Inactive) added a comment - I have sent an outstanding warranty list to Vanessa and asked her to update and send it back to me.
          Debbie Bartlett (Inactive) made changes -
          Plot . 90
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Vanessa has advised that they have not received this claim, I have said that I will re-submit this for her attention
          Show
          Adrienne Barwell (Inactive) added a comment - Vanessa has advised that they have not received this claim, I have said that I will re-submit this for her attention
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Debbie has forwarded the original e-mail to me, she has sent the warranty form to the site in error, rather than Atlas. I have forwarded the e-mails to Vanessa and apologised and asked if she would still process the claim.
          Show
          Adrienne Barwell (Inactive) added a comment - Debbie has forwarded the original e-mail to me, she has sent the warranty form to the site in error, rather than Atlas. I have forwarded the e-mails to Vanessa and apologised and asked if she would still process the claim.
          Adrienne Barwell (Inactive) made changes -
          Priority Normal [ 21 ] Over 8 Weeks [ 25 ]
          Hide
          Permalink
          Claire Folland added a comment -
          Jen from the park has phoned to advise her customers are very unhappy with the service, they have been waiting for a while for things to be sorted but have not heard anything from Atlas, phoned Atlas and spoke to Racheal, she does not have this on her system,
          Show
          Claire Folland added a comment - Jen from the park has phoned to advise her customers are very unhappy with the service, they have been waiting for a while for things to be sorted but have not heard anything from Atlas, phoned Atlas and spoke to Racheal, she does not have this on her system,
          Hide
          Permalink
          Claire Folland added a comment -
          Phoned Jen to advise we will get Steve to call in on thursday, she is really happy with this as the customers are getting very annoyed
          Show
          Claire Folland added a comment - Phoned Jen to advise we will get Steve to call in on thursday, she is really happy with this as the customers are getting very annoyed
          Claire Folland made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Claire Folland made changes -
          Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
          Claire Folland made changes -
          Times Scheduled 0 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Work Scheduled 18/Aug/16
          Plot
          Charleen Sibley made changes -
          Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Charleen Sibley made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Charleen Sibley made changes -
          Resolution Completed [ 1 ]
          Status Complete [ 6 ] Reopened [ 4 ]
          Charleen Sibley made changes -
          Assignee Debbie Bartlett [ debbieb ] Charleen Sibley [ charleen sibley ]
          Charleen Sibley made changes -
          Attachment screenshot-2.png [ 132956 ]
          Hide
          Permalink
          Charleen Sibley added a comment -
          This is happening again so I have issued a worksheet for us to attend as good will - worksheet issued and filed ready for scheduling.
          Show
          Charleen Sibley added a comment - This is happening again so I have issued a worksheet for us to attend as good will - worksheet issued and filed ready for scheduling.
          Charleen Sibley made changes -
          Project Atlas [ 10040 ] Good Will [ 10454 ]
          Key ATL-2791 GW-3625
          Workflow Manufacturers ver 2.2 [ 183269 ] Pre-Owned Ver 2.5 [ 190119 ]
          Responsibility Manufacturer Attending [ 10045 ]
          Times Scheduled 1
          Hire_or_Retail Hire_fleet [ 10250 ]
          Charleen Sibley made changes -
          Attachment screenshot-3.png [ 132965 ]
          Charleen Sibley made changes -
          Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
          Charleen Sibley made changes -
          Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
          Charleen Sibley made changes -
          Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
          Charleen Sibley made changes -
          Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
          Charleen Sibley made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Plot
          Charleen Sibley made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Assignee Charleen Sibley [ charleen sibley ] Adrienne Barwell [ adrienne ]
          Charleen Sibley made changes -
          Attachment screenshot-4.png [ 132969 ]
          Hide
          Permalink
          Charleen Sibley added a comment -
          Updated the park 19/11/16 by email
          Show
          Charleen Sibley added a comment - Updated the park 19/11/16 by email
          Hide
          Permalink
          Charleen Sibley added a comment -
          Worksheet returned and completed. 23/11/16
          Show
          Charleen Sibley added a comment - Worksheet returned and completed. 23/11/16
          Charleen Sibley made changes -
          Attachment SKM_C224e16112910124.pdf [ 135176 ]
          Charleen Sibley made changes -
          Times Scheduled 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Assignee Adrienne Barwell [ adrienne ] Charleen Sibley [ charleen sibley ]
          Charleen Sibley made changes -
          Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Charleen Sibley made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          made changes -
          Resolution Completed [ 1 ]
          Status Complete [ 6 ] Reopened [ 4 ]
          made changes -
          Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		21m 6s 1 debbieb 18/May/16 3:41 PM
          Submitted Submitted Acknowledged Acknowledged
          		89d 21h 57m 1 Claire Folland 16/Aug/16 1:38 PM
          Acknowledged Acknowledged Worksheet Issued Worksheet Issued
          		6s 1 Claire Folland 16/Aug/16 1:38 PM
          Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
          		3s 1 charleen sibley 08/Nov/16 3:20 PM
          Quotation supplied Quotation supplied Quotation accepted Quotation accepted
          		2s 1 charleen sibley 08/Nov/16 3:20 PM
          Quotation accepted Quotation accepted Parts ordered Parts ordered
          		10s 1 charleen sibley 08/Nov/16 3:20 PM
          Parts ordered Parts ordered Parts Recieved Parts Recieved
          		4s 1 charleen sibley 08/Nov/16 3:20 PM
          Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
          		4s 1 charleen sibley 08/Nov/16 3:20 PM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		21d 18h 14m 2 charleen sibley 29/Nov/16 10:30 AM
          Engineer Scheduled Engineer Scheduled Resolved Resolved
          		48d 2h 56m 2 charleen sibley 29/Nov/16 10:30 AM
          Resolved Resolved Complete Complete
          		7s 2 charleen sibley 29/Nov/16 10:30 AM
          Complete Complete Reopened Reopened
          		3305d 16h 31m 2 13/Nov/25 4:50 AM
          Reopened Reopened Awaiting Quote Awaiting Quote
          		2h 37m 2 13/Nov/25 4:59 AM

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              Dates

              • Due:
                Created:
                Updated:
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