Details
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Type:
Toilet/Shower (8 Weeks)
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Status: Awaiting Quote
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Park_Company:Golden Cap Caravan Park - WDLH
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Park_Code:GOLD02
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Park_Postcode:DT6 6JX
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Park_Contact:Jen
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Park_Email:caravanholidayhomes1@wdlh.co.uk
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Park_Phone:01297480010
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Plot:90
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Model:Status
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Stock_Number:32082
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Serial:AT013197/07
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Size:38x12
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Status Colour:
Awaiting Quote
Activity
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Debbie Bartlett (Inactive)
added a comment -
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Claim submitted to Atlas . Screen shot attached.
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Debbie Bartlett (Inactive)
added a comment - Claim submitted to Atlas . Screen shot attached.
I have sent an outstanding warranty list to Vanessa and asked her to update and send it back to me.
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Adrienne Barwell (Inactive)
added a comment - I have sent an outstanding warranty list to Vanessa and asked her to update and send it back to me.
Vanessa has advised that they have not received this claim, I have said that I will re-submit this for her attention
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Adrienne Barwell (Inactive)
added a comment - Vanessa has advised that they have not received this claim, I have said that I will re-submit this for her attention
Debbie has forwarded the original e-mail to me, she has sent the warranty form to the site in error, rather than Atlas. I have forwarded the e-mails to Vanessa and apologised and asked if she would still process the claim.
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Adrienne Barwell (Inactive)
added a comment - Debbie has forwarded the original e-mail to me, she has sent the warranty form to the site in error, rather than Atlas. I have forwarded the e-mails to Vanessa and apologised and asked if she would still process the claim.
Jen from the park has phoned to advise her customers are very unhappy with the service, they have been waiting for a while for things to be sorted but have not heard anything from Atlas, phoned Atlas and spoke to Racheal, she does not have this on her system,
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Claire Folland
added a comment - Jen from the park has phoned to advise her customers are very unhappy with the service, they have been waiting for a while for things to be sorted but have not heard anything from Atlas, phoned Atlas and spoke to Racheal, she does not have this on her system,
Phoned Jen to advise we will get Steve to call in on thursday, she is really happy with this as the customers are getting very annoyed
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Claire Folland
added a comment - Phoned Jen to advise we will get Steve to call in on thursday, she is really happy with this as the customers are getting very annoyed
This is happening again so I have issued a worksheet for us to attend as good will - worksheet issued and filed ready for scheduling.
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Charleen Sibley
added a comment - This is happening again so I have issued a worksheet for us to attend as good will - worksheet issued and filed ready for scheduling.
Updated the park 19/11/16 by email
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Charleen Sibley
added a comment - Updated the park 19/11/16 by email
Worksheet returned and completed. 23/11/16
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Charleen Sibley
added a comment - Worksheet returned and completed. 23/11/16