Quotes
  1. Quotes
  2. QUOT-1409

Van has been hit by a car at the rear of the van- please assess for damaged- insurance ref no NACN63056850

    Details

    • Type: Structure (8 Weeks) Structure (8 Weeks)
    • Status: Assessment Sheet Issued
    • Priority: Over 8 Weeks Over 8 Weeks
    • Resolution: Unresolved
    • Labels:
      None
    • Order No:
      AS8985/4041 order emailed on 12.11.14 to ecs
    • Plot:
      H53
    • Model:
      Abi Valencia
    • Serial:
      none given
    • Size:
      none given
    • Part Number:
      2 x lengths of cladding and 2 Corners from ECS quote no 12773
    • Status Colour:
      Assessment Sheet Issued Assessment Sheet Issued
    • Supplier:
      Misc
    • Ordered By?:
      Lorraine via ECS
    • Park_Company:
       Peppermint Park
    • Park_Code:
      PEPP01
    • Park_Contact:
      Mr Josh Donald
    • Park_Phone:
      1626863436
    • Park_Postcode:
      EX7 0PQ
    • Additional Contact Details:
      Hide
      Mr Fuller 01536 -355542 or 07935-4001003
      Park;; Peppermint Holiday part- (part of Golden sands)
      Golden Sands
      Week Lane,
      Dawlish,
      Devon,
      England,
      EX7 0LZ
      We need to sent the quote to:Jardin Insurance , fao Natalie - claims Dept, Southgate House, Southgate Street, Gloucesetr GL1 1UB
      Show
      Mr Fuller 01536 -355542 or 07935-4001003 Park;; Peppermint Holiday part- (part of Golden sands) Golden Sands Week Lane, Dawlish, Devon, England, EX7 0LZ We need to sent the quote to:Jardin Insurance , fao Natalie - claims Dept, Southgate House, Southgate Street, Gloucesetr GL1 1UB
    • Invoice Number:
      462794 credit
    • Satisfaction note signed:
      No
    • Park_Key_Account:
      No
    • SLA: Quote Time to:
    • SLA Status:
    • Quote outcome:
      None

      Description

      Natalie from Jardine insurance has requested us to go an look at this and do a quote.

      Mrs Fuller's Number: 01536355542
      1. 05.11.14 quot-1409 ecs quote.pdf
        224 kB
        Lorraine Pryor
      2. 05.11.14 QUOT-1409 for park - insurance (1).docx lp.docx
        18 kB
        Lorraine Pryor
      3. 12.11.14 Quot-1409 ECS quot Accepted and signed.pdf
        237 kB
        Lorraine Pryor
      4. 22.10.14 for quote-1409 pictures.docx
        478 kB
        Lorraine Pryor
      1. 03.09.14 work sheet.jpg
        162 kB
      2. 05.11.14.jpg
        165 kB
      3. 08.04.15 email from insurance .jpg
        151 kB
      4. 08.04.15 sage credit no 462794.jpg
        144 kB
      5. 10.12.14 email to ecs to chase this part up.jpg
        140 kB
      6. 11.02.15 email to shaun re part.jpg
        119 kB
      7. 12.11.14 email to ECS to order parts.jpg
        131 kB
      8. 13.11.14 sage invoice paid for excess.jpg
        150 kB
      9. 14.01.15 email to ECS to chase part up.jpg
        135 kB
      10. 19.2.15.jpg
        292 kB
      11. 22.01.15 chased shaun at ECS.jpg
        135 kB
      12. 22.10.14 email to ESC.jpg
        139 kB
      13. 3.10.14 Keith 016.JPG
        1.19 MB
      14. 3.10.14 Keith 017.JPG
        1.36 MB
      15. 3.10.14 Keith 018.JPG
        1.01 MB
      16. 3.10.14 Keith 019.JPG
        1019 kB
      17. 3.10.14 Keith 020.JPG
        940 kB
      18. 3.10.14 Keith 021.JPG
        965 kB
      19. 3.10.14 Keith 022.JPG
        1.04 MB
      20. CCF08102014_00020.jpg
        692 kB
      21. CCF08102014_00021.jpg
        529 kB
      22. CCF12112014_00000.jpg
        580 kB
      23. screenshot-1.jpg
        204 kB
      24. screenshot-2.jpg
        243 kB
      25. screenshot-3.jpg
        213 kB

        Activity

        Lorraine Pryor (Inactive) created issue -
        Lorraine Pryor (Inactive) made changes -
        Field Original Value New Value
        Attachment 03.09.14 work sheet.jpg [ 71402 ]
        Lorraine Pryor (Inactive) made changes -
        Status Open [ 1 ] Worksheet Issued [ 10004 ]
        Hide
        Lorraine Pryor (Inactive) added a comment -
        I have issue worksheet and put in the folder
        Show
        Lorraine Pryor (Inactive) added a comment - I have issue worksheet and put in the folder
        Lorraine Pryor (Inactive) made changes -
        Summary Van has been hit by a car at the rear of the van- please assess for damaged- Van has been hit by a car at the rear of the van- please assess for damaged- insurance ref no NACN63056850
        Adrienne Barwell (Inactive) made changes -
        Status Worksheet Issued [ 10004 ] Engineer Assessment Scheduled [ 10048 ]
        Work Scheduled 01/Oct/14
        Ellie W (Inactive) made changes -
        Attachment CCF08102014_00020.jpg [ 74764 ]
        Attachment CCF08102014_00021.jpg [ 74765 ]
        Ellie W (Inactive) made changes -
        Attachment 3.10.14 Keith 016.JPG [ 74766 ]
        Attachment 3.10.14 Keith 017.JPG [ 74767 ]
        Attachment 3.10.14 Keith 018.JPG [ 74768 ]
        Attachment 3.10.14 Keith 019.JPG [ 74769 ]
        Attachment 3.10.14 Keith 020.JPG [ 74770 ]
        Attachment 3.10.14 Keith 021.JPG [ 74771 ]
        Attachment 3.10.14 Keith 022.JPG [ 74772 ]
        Ellie W (Inactive) made changes -
        Status Engineer Assessment Scheduled [ 10048 ] Awaiting Quote [ 10006 ]
        Adrienne Barwell (Inactive) made changes -
        Park_Company Peppermint Park (394)
        Adrienne Barwell (Inactive) made changes -
        Park_Contact Mr Josh Donald
        Park_Postcode EX7 0PQ
        Park_Phone 1626863436
        Park_Code PEPP01
        Park_Address2 Dawlish Warren
        Park_City Dawlish
        Park_Address Warren Road
        Hide
        Lorraine Pryor (Inactive) added a comment - - edited
        Spoke to Dan at ABI and he advise me that a Valencia is 2007, I will see if Keith managed to get the serial number if we are to get prices for panel from ABI. Need photos also.
        Show
        Lorraine Pryor (Inactive) added a comment - - edited Spoke to Dan at ABI and he advise me that a Valencia is 2007, I will see if Keith managed to get the serial number if we are to get prices for panel from ABI. Need photos also.
        Hide
        Lorraine Pryor (Inactive) added a comment -
        I will email the photos and the work sheet part showing the picture/ size over to ECS to see if they can give me a price for the panels/ trims
        Show
        Lorraine Pryor (Inactive) added a comment - I will email the photos and the work sheet part showing the picture/ size over to ECS to see if they can give me a price for the panels/ trims
        Lorraine Pryor (Inactive) made changes -
        Lorraine Pryor (Inactive) made changes -
        Attachment 22.10.14 email to ESC.jpg [ 75895 ]
        Hide
        Lorraine Pryor (Inactive) added a comment -
        I have the quote from ECS cost for the parts are 238.00/ 70.00 delivery plus vat.
        so net cost 308.00 plus vat.
        ECS Quote no 12773- file attached to Jira
        Show
        Lorraine Pryor (Inactive) added a comment - I have the quote from ECS cost for the parts are 238.00/ 70.00 delivery plus vat. so net cost 308.00 plus vat. ECS Quote no 12773- file attached to Jira
        Lorraine Pryor (Inactive) made changes -
        Attachment 05.11.14 quot-1409 ecs quote.pdf [ 76835 ]
        Hide
        Lorraine Pryor (Inactive) added a comment -
        The price of the quote is as follows:
        Parts ecs £351.30
        Delivery charge £100.00
        Misc parts Screw/ fillers etc £20.00
        TRavel 46.20
        Labour 8.00 hrs £592.00 2 men
        Show
        Lorraine Pryor (Inactive) added a comment - The price of the quote is as follows: Parts ecs £351.30 Delivery charge £100.00 Misc parts Screw/ fillers etc £20.00 TRavel 46.20 Labour 8.00 hrs £592.00 2 men
        Lorraine Pryor (Inactive) made changes -
        Lorraine Pryor (Inactive) made changes -
        Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
        Manufacturer ECS
        Hide
        Lorraine Pryor (Inactive) added a comment -
        Quote sent to the park and also to the insurance comapny as requested
        Show
        Lorraine Pryor (Inactive) added a comment - Quote sent to the park and also to the insurance comapny as requested
        Lorraine Pryor (Inactive) made changes -
        Attachment 05.11.14.jpg [ 76843 ]
        Adrienne Barwell (Inactive) made changes -
        Priority Normal [ 21 ] Over 8 Weeks [ 25 ]
        Hide
        Maureen Hooper (Inactive) added a comment -
        Mrs Fuller (the owner) phoned to find how this claim is going. I told the the quote has been sent out to her insurance company and also to the site as requested. Also told her we would keep her updated as and when is progresses
        Show
        Maureen Hooper (Inactive) added a comment - Mrs Fuller (the owner) phoned to find how this claim is going. I told the the quote has been sent out to her insurance company and also to the site as requested. Also told her we would keep her updated as and when is progresses
        Hide
        Adrienne Barwell (Inactive) added a comment -
        Quote has been accepted.
        Show
        Adrienne Barwell (Inactive) added a comment - Quote has been accepted.
        Hide
        Adrienne Barwell (Inactive) added a comment -
        Acceptance passed to Lorraine
        Show
        Adrienne Barwell (Inactive) added a comment - Acceptance passed to Lorraine
        Adrienne Barwell (Inactive) made changes -
        Attachment CCF12112014_00000.jpg [ 77453 ]
        Hide
        Lorraine Pryor (Inactive) added a comment -
        I will get the parks on order with ECS today, I will email the signed quote over.
        Once the work is done then we need to send Mr Fuller an invoice for £50.00 excess and we can then send him a satisfaction note to sign and rtn to us.
        I will call the insurance company to Mr Fullers address.
        Show
        Lorraine Pryor (Inactive) added a comment - I will get the parks on order with ECS today, I will email the signed quote over. Once the work is done then we need to send Mr Fuller an invoice for £50.00 excess and we can then send him a satisfaction note to sign and rtn to us. I will call the insurance company to Mr Fullers address.
        Hide
        Lorraine Pryor (Inactive) added a comment -
        Spoke to natalie at the insurance company, she doesn't have a initial for him, address is :
        17 Brington Dr Barton Seagrave, Kettering, Northamptonshire NN15 6UW.
        Show
        Lorraine Pryor (Inactive) added a comment - Spoke to natalie at the insurance company, she doesn't have a initial for him, address is : 17 Brington Dr Barton Seagrave, Kettering, Northamptonshire NN15 6UW.
        Lorraine Pryor (Inactive) made changes -
        Hide
        Lorraine Pryor (Inactive) added a comment -
        I have today emailed ECS with a signed quote on P/O no As8985/4041
        Show
        Lorraine Pryor (Inactive) added a comment - I have today emailed ECS with a signed quote on P/O no As8985/4041
        Lorraine Pryor (Inactive) made changes -
        Lorraine Pryor (Inactive) made changes -
        Order No AS8985/4041 order emailed on 12.11.14 to ecs
        Lorraine Pryor (Inactive) made changes -
        Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
        Lorraine Pryor (Inactive) made changes -
        Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
        Part Number 2 x lengths of cladding and 2 Corners from ECS quote no 12773
        Lorraine Pryor (Inactive) made changes -
        Supplier Misc [ 10355 ]
        Ordered By? Lorraine via ECS
        Work Scheduled 01/Oct/14
        Hide
        Maureen Hooper (Inactive) added a comment - - edited
        Mrs Fuller has just phoned in to say her insurance company has given her the go-ahead to have this work done. She needs to pay us the excess of £50.00. Card payment taken, and paperwork handed to Lorraine who is dealing with this quote
        Show
        Maureen Hooper (Inactive) added a comment - - edited Mrs Fuller has just phoned in to say her insurance company has given her the go-ahead to have this work done. She needs to pay us the excess of £50.00. Card payment taken, and paperwork handed to Lorraine who is dealing with this quote
        Lorraine Pryor (Inactive) made changes -
        Hide
        Lorraine Pryor (Inactive) added a comment -
        Sage invoice issued for the excess no 461688, sent in post to Mrs Fuller today
        Show
        Lorraine Pryor (Inactive) added a comment - Sage invoice issued for the excess no 461688, sent in post to Mrs Fuller today
        Hide
        Lorraine Pryor (Inactive) added a comment -
        Waiting for part to come in , this was order from ecs on 12.11.14
        Show
        Lorraine Pryor (Inactive) added a comment - Waiting for part to come in , this was order from ecs on 12.11.14
        Hide
        Lorraine Pryor (Inactive) added a comment -
        replacement cladding still on order with ecs
        Show
        Lorraine Pryor (Inactive) added a comment - replacement cladding still on order with ecs
        Adrienne Barwell (Inactive) made changes -
        Workflow Quotes ver 2 [ 111882 ] Quotes ver 2.1 [ 152985 ]
        Hide
        Lorraine Pryor (Inactive) added a comment -
        still waiting fro replacement cladding to come in, I will chase ECS to see when its due to come in.
        Show
        Lorraine Pryor (Inactive) added a comment - still waiting fro replacement cladding to come in, I will chase ECS to see when its due to come in.
        Lorraine Pryor (Inactive) made changes -
        Hide
        Lorraine Pryor (Inactive) added a comment -
        The issue has just been emailed to: *adrienne@surfbay.co.uk*, \\
        with subject: *(QUOT-1409) Van has been hit by a car at the rear of the van- please assess for damaged- insurance ref no NACN63056850 * \\
         \\
        and content:\\
        ----
        Ade,
        do you know if this part has come in when I was off in dec ?
        Can you let me know so I can chase or move it on.
        thanks
        Rain
        Show
        Lorraine Pryor (Inactive) added a comment - The issue has just been emailed to: * adrienne@surfbay.co.uk *, \\ with subject: *( QUOT-1409 ) Van has been hit by a car at the rear of the van- please assess for damaged- insurance ref no NACN63056850 * \\  \\ and content:\\ ---- Ade, do you know if this part has come in when I was off in dec ? Can you let me know so I can chase or move it on. thanks Rain
        Hide
        Lorraine Pryor (Inactive) added a comment -
        I have emailed ECS to chase this part up/ see when its due in?
        Now waiting for a reply.
        Show
        Lorraine Pryor (Inactive) added a comment - I have emailed ECS to chase this part up/ see when its due in? Now waiting for a reply.
        Lorraine Pryor (Inactive) made changes -
        Adrienne Barwell (Inactive) made changes -
        Workflow Quotes ver 2.1 [ 152985 ] Quotes ver 2.5 [ 155933 ]
        Hide
        Lorraine Pryor (Inactive) added a comment - - edited
        Still waiting for ECS to get back to us on this part when it coming in.
        Sent another email to chase this up.
        Show
        Lorraine Pryor (Inactive) added a comment - - edited Still waiting for ECS to get back to us on this part when it coming in. Sent another email to chase this up.
        Lorraine Pryor (Inactive) made changes -
        Attachment 22.01.15 chased shaun at ECS.jpg [ 82279 ]
        Hide
        Claire Folland added a comment -
        Mrs fuller called wanting to know what is happening with this, she has heard nothing and is getting a little annoyed as we are the 2nd company the insurance company are using, she has advised this happened over a year ago and just wants it sorted,
        Advised i would get Lorraine to chase this on Monday and let her know what is happening, she would like us to let Richard at the park know what is going on, his number is 01626 862487, Ade has advised Lorraine is not in on Monday so i will chase it.
        Show
        Claire Folland added a comment - Mrs fuller called wanting to know what is happening with this, she has heard nothing and is getting a little annoyed as we are the 2nd company the insurance company are using, she has advised this happened over a year ago and just wants it sorted, Advised i would get Lorraine to chase this on Monday and let her know what is happening, she would like us to let Richard at the park know what is going on, his number is 01626 862487, Ade has advised Lorraine is not in on Monday so i will chase it.
        Hide
        Claire Folland added a comment - - edited
        Lorraine has received an emailed from Shaun to advise the panel is due into them this week, it will be delivered to us next week, tried to call Mrs Fuller no answer, spoke to Richard at the park, he would like us to give him a quick call when we know a schedule date
        Show
        Claire Folland added a comment - - edited Lorraine has received an emailed from Shaun to advise the panel is due into them this week, it will be delivered to us next week, tried to call Mrs Fuller no answer, spoke to Richard at the park, he would like us to give him a quick call when we know a schedule date
        Hide
        Claire Folland added a comment - - edited
        called Mrs Fuller to advise the panel is due into the suppliers this week, they will deliver it to us next week, she is happy with this
        Show
        Claire Folland added a comment - - edited called Mrs Fuller to advise the panel is due into the suppliers this week, they will deliver it to us next week, she is happy with this
        Hide
        Adrienne Barwell (Inactive) added a comment -
        Shaun has advised that the panel will be her next week - copy of e-mail attached
        Show
        Adrienne Barwell (Inactive) added a comment - Shaun has advised that the panel will be her next week - copy of e-mail attached
        Adrienne Barwell (Inactive) made changes -
        Attachment screenshot-1.jpg [ 82489 ]
        Hide
        Lorraine Pryor (Inactive) added a comment -
        As per above notes panel due in next week now, so now action taken today
        Show
        Lorraine Pryor (Inactive) added a comment - As per above notes panel due in next week now, so now action taken today
        Hide
        Lorraine Pryor (Inactive) added a comment -
        As per above notes panel due in this week, so Im unable to move this on today.
        Show
        Lorraine Pryor (Inactive) added a comment - As per above notes panel due in this week, so Im unable to move this on today.
        Hide
        Lorraine Pryor (Inactive) added a comment -
        It would appear that we still not had this panel in, so I have sent an email to shaun to ask him when we will be getting this.
        Now waiting for a reply?
        Show
        Lorraine Pryor (Inactive) added a comment - It would appear that we still not had this panel in, so I have sent an email to shaun to ask him when we will be getting this. Now waiting for a reply?
        Lorraine Pryor (Inactive) made changes -
        Ellie W (Inactive) made changes -
        Attachment 19.2.15.jpg [ 83918 ]
        Hide
        Ellie W (Inactive) added a comment -
        Mrs Fuller called saying that she opened this issue almost a year ago (March 2014) and it still has not been rectified - Mo informed her that the panels were due in around 4 weeks ago however they don't appear to have been delivered. I have called Shaun @ ECS and emailed him (attached) to ask where this panel is and when it is likely to be delivered. Adrienne seemed to think that this was a panel he was having trouble getting hold of - I have asked that if he isn't able to get this panel that he goes down to the customer to assess the damage and potentially offer an alternative panel to the customer as she has been waiting a long time.

        Show
        Ellie W (Inactive) added a comment - Mrs Fuller called saying that she opened this issue almost a year ago (March 2014) and it still has not been rectified - Mo informed her that the panels were due in around 4 weeks ago however they don't appear to have been delivered. I have called Shaun @ ECS and emailed him (attached) to ask where this panel is and when it is likely to be delivered. Adrienne seemed to think that this was a panel he was having trouble getting hold of - I have asked that if he isn't able to get this panel that he goes down to the customer to assess the damage and potentially offer an alternative panel to the customer as she has been waiting a long time.
        Hide
        Ellie W (Inactive) added a comment -
        Called Mrs Fuller back and let her know that I have tried to contact Shaun but that someone will update her as soon as they know what is happening with this panel.
        Show
        Ellie W (Inactive) added a comment - Called Mrs Fuller back and let her know that I have tried to contact Shaun but that someone will update her as soon as they know what is happening with this panel.
        Ellie W (Inactive) made changes -
        Description Natalie from Jardine insurance has requested us to go an look at this and do a quote.
        Natalie from Jardine insurance has requested us to go an look at this and do a quote.

        Mrs Fuller's Number: 01536355542
        Hide
        Ellie W (Inactive) added a comment -
        Kevin called about 5 minutes after Mrs Fuller he is from Thistle insurance group.
        He asked when this work is going to be carried out I advised him I had been chasing these panels with Shaun and he said he wants to work carried out asap as he has been chasing this from November. I have advised that he will also be called when we have an update from Shaun
        Kevin's number is 01452511410 - please can he also been updated
        Show
        Ellie W (Inactive) added a comment - Kevin called about 5 minutes after Mrs Fuller he is from Thistle insurance group. He asked when this work is going to be carried out I advised him I had been chasing these panels with Shaun and he said he wants to work carried out asap as he has been chasing this from November. I have advised that he will also be called when we have an update from Shaun Kevin's number is 01452511410 - please can he also been updated
        Lorraine Pryor (Inactive) made changes -
        Attachment screenshot-2.jpg [ 84084 ]
        Hide
        Lorraine Pryor (Inactive) added a comment -
        I have again emailed Shaun asking when these panels are due in as the owners are very unhappy that it taken so long.
        Screen shot on Jira, I will call the lady to advise her that we are still waiting on the panels to come in, and Im waiting form the supplier to advise me whey there is a delay.
        Show
        Lorraine Pryor (Inactive) added a comment - I have again emailed Shaun asking when these panels are due in as the owners are very unhappy that it taken so long. Screen shot on Jira, I will call the lady to advise her that we are still waiting on the panels to come in, and Im waiting form the supplier to advise me whey there is a delay.
        Hide
        Lorraine Pryor (Inactive) added a comment -
        I have called Mrs Fuller to say that we are still waiting on the panels and we have again chased them up with the supplier.
        Mrs fuller was fine as long as we get her updated.
        Show
        Lorraine Pryor (Inactive) added a comment - I have called Mrs Fuller to say that we are still waiting on the panels and we have again chased them up with the supplier. Mrs fuller was fine as long as we get her updated.
        Adrienne Barwell (Inactive) made changes -
        Attachment screenshot-3.jpg [ 84087 ]
        Hide
        Adrienne Barwell (Inactive) added a comment -
        I have checked Ellie's e-mails and she has had a response saying Shaun is out of the office until Monday
        Show
        Adrienne Barwell (Inactive) added a comment - I have checked Ellie's e-mails and she has had a response saying Shaun is out of the office until Monday
        Hide
        Lorraine Pryor (Inactive) added a comment -
        The issue has just been emailed to: *elliew@surfbay.co.uk*, \\
        with subject: *(QUOT-1409) Van has been hit by a car at the rear of the van- please assess for damaged- insurance ref no NACN63056850 * \\
         \\
        and content:\\
        ----
        Ellie,
        can you check your emails to see if ECS- Shaun has replied, or can you re chase him from your email please.
        thanks
        Rain
        Show
        Lorraine Pryor (Inactive) added a comment - The issue has just been emailed to: * elliew@surfbay.co.uk *, \\ with subject: *( QUOT-1409 ) Van has been hit by a car at the rear of the van- please assess for damaged- insurance ref no NACN63056850 * \\  \\ and content:\\ ---- Ellie, can you check your emails to see if ECS- Shaun has replied, or can you re chase him from your email please. thanks Rain
        Hide
        Ellie W (Inactive) added a comment -
        I have re-sent the email which I sent Shaun a few months ago, I also tried to call Shaun but could not get an answer, I will call him again in a while if he doesn't get back to me
        Show
        Ellie W (Inactive) added a comment - I have re-sent the email which I sent Shaun a few months ago, I also tried to call Shaun but could not get an answer, I will call him again in a while if he doesn't get back to me
        Hide
        Ellie W (Inactive) added a comment -
        Shaun has just called back, he has said that the panels he is looking for are a smooth plastic which not many of the vans were made in, he did say he would send some samples down to the office but that he would get back to us to see what he could get,
        Show
        Ellie W (Inactive) added a comment - Shaun has just called back, he has said that the panels he is looking for are a smooth plastic which not many of the vans were made in, he did say he would send some samples down to the office but that he would get back to us to see what he could get,
        Hide
        Lorraine Pryor (Inactive) added a comment - - edited
        Alsion from Compass Insurance has called to see what is going on re the repairs, I have explained that the delay is due to the age of the van our supplier is unable to get the panels and is now trying to source alternative plastic for this repair.
        The supplier is currently trying to source samples so that we can get a good match.
        Alison said that she will feed this information back as the owner is unhappy/ assessor due to the time this is taking, she said that they might just decided to live with the damage.
        I have said that's that not a problem if they not willing to wait we can cancel this job, but if they can let us know ASAP so we can then cancel the job.
        So we are now waiting for them to let us know what the owner would like to do, don't order anything at this stage.
        Show
        Lorraine Pryor (Inactive) added a comment - - edited Alsion from Compass Insurance has called to see what is going on re the repairs, I have explained that the delay is due to the age of the van our supplier is unable to get the panels and is now trying to source alternative plastic for this repair. The supplier is currently trying to source samples so that we can get a good match. Alison said that she will feed this information back as the owner is unhappy/ assessor due to the time this is taking, she said that they might just decided to live with the damage. I have said that's that not a problem if they not willing to wait we can cancel this job, but if they can let us know ASAP so we can then cancel the job. So we are now waiting for them to let us know what the owner would like to do, don't order anything at this stage.
        Hide
        Lorraine Pryor (Inactive) added a comment -
        Alison from compass has called me back to say that Mr & Mrs fuller are going to live with the van as it is now.
        She will email me confirmation over to confirm that they no longer want the repairs carried out.
        I will arrange for a refund of the excess to be sent out to them ASAP.
        Show
        Lorraine Pryor (Inactive) added a comment - Alison from compass has called me back to say that Mr & Mrs fuller are going to live with the van as it is now. She will email me confirmation over to confirm that they no longer want the repairs carried out. I will arrange for a refund of the excess to be sent out to them ASAP.
        Lorraine Pryor (Inactive) made changes -
        Attachment 08.04.15 sage credit no 462794.jpg [ 87514 ]
        Lorraine Pryor (Inactive) made changes -
        Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
        Plot
        Lorraine Pryor (Inactive) made changes -
        Status Parts Recieved [ 10003 ] Engineer Scheduled [ 10000 ]
        Plot
        Hide
        Lorraine Pryor (Inactive) added a comment - - edited
        I have raised a credit note no 462794 today, called Mrs fuller to get the card details so I can do the refund via card.
        Now waiting for them to call me back.
        Show
        Lorraine Pryor (Inactive) added a comment - - edited I have raised a credit note no 462794 today, called Mrs fuller to get the card details so I can do the refund via card. Now waiting for them to call me back.
        Lorraine Pryor (Inactive) made changes -
        Attachment 08.04.15 email from insurance .jpg [ 87519 ]
        made changes -
        Park_Email
        made changes -
        Park_Key_Account No
        Hide
        Lorraine Pryor (Inactive) added a comment -
        I will close this off now
        Show
        Lorraine Pryor (Inactive) added a comment - I will close this off now
        Lorraine Pryor (Inactive) made changes -
        Status Engineer Scheduled [ 10000 ] Work Completed [ 10149 ]
        Lorraine Pryor (Inactive) made changes -
        Status Work Completed [ 10149 ] Satisfaction Note [ 10150 ]
        Invoice Number 462794 credit
        Lorraine Pryor (Inactive) made changes -
        Status Satisfaction Note [ 10150 ] Awaiting Payment [ 10151 ]
        Satisfaction note signed No [ 11650 ]
        Assignee Lorraine Pryor [ lorraine ] Adrienne Barwell [ adrienne ]
        Lorraine Pryor (Inactive) made changes -
        Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
        Resolution Completed [ 1 ]
        Lorraine Pryor (Inactive) made changes -
        Status Resolved [ 5 ] Complete [ 6 ]
        Hide
        Adrienne Barwell (Inactive) added a comment -
        paperwork removed from the quote file
        Show
        Adrienne Barwell (Inactive) added a comment - paperwork removed from the quote file
        Adrienne Barwell (Inactive) made changes -
        Workflow Quotes ver 2.5 [ 155933 ] Quotes ver 3 [ 170998 ]
        Adrienne Barwell (Inactive) made changes -
        Workflow Quotes ver 3 [ 170998 ] Quotes ver 3.1 [ 172717 ]
        made changes -
        Resolution Completed [ 1 ]
        Status Complete [ 6 ] Reopened [ 4 ]
        made changes -
        Status Reopened [ 4 ] Assessment Sheet Issued [ 10549 ]
        Quote outcome None [ 12253 ]
        Assignee Adrienne Barwell [ adrienne ] Charleen Sibley [ charleen sibley ]
        Transition Time In Source Status Execution Times Last Executer Last Execution Date
        Open Open Worksheet Issued Worksheet Issued
        3m 39s 1 Lorraine Pryor (Inactive) 03/Sep/14 4:13 PM
        Worksheet Issued Worksheet Issued Engineer Assessment Scheduled Engineer Assessment Scheduled
        22d 22h 51m 1 Adrienne Barwell (Inactive) 26/Sep/14 3:04 PM
        Engineer Assessment Scheduled Engineer Assessment Scheduled Awaiting Quote Awaiting Quote
        11d 19h 12m 1 temp 08/Oct/14 10:17 AM
        Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
        28d 3h 5m 1 Lorraine Pryor (Inactive) 05/Nov/14 12:23 PM
        Quotation supplied Quotation supplied Quotation accepted Quotation accepted
        6d 22h 42m 1 Lorraine Pryor (Inactive) 12/Nov/14 11:06 AM
        Quotation accepted Quotation accepted Parts ordered Parts ordered
        29s 1 Lorraine Pryor (Inactive) 12/Nov/14 11:06 AM
        Parts ordered Parts ordered Parts Recieved Parts Recieved
        146d 23h 41m 1 Lorraine Pryor (Inactive) 08/Apr/15 11:48 AM
        Parts Recieved Parts Recieved Engineer Scheduled Engineer Scheduled
        3s 1 Lorraine Pryor (Inactive) 08/Apr/15 11:48 AM
        Engineer Scheduled Engineer Scheduled Work Completed Work Completed
        63d 5h 8m 1 Lorraine Pryor (Inactive) 10/Jun/15 4:56 PM
        Work Completed Work Completed Satisfaction Note Satisfaction Note
        15s 1 Lorraine Pryor (Inactive) 10/Jun/15 4:57 PM
        Satisfaction Note Satisfaction Note Awaiting Payment Awaiting Payment
        6s 1 Lorraine Pryor (Inactive) 10/Jun/15 4:57 PM
        Awaiting Payment Awaiting Payment Resolved Resolved
        3s 1 Lorraine Pryor (Inactive) 10/Jun/15 4:57 PM
        Resolved Resolved Complete Complete
        3s 1 Lorraine Pryor (Inactive) 10/Jun/15 4:57 PM
        Complete Complete Reopened Reopened
        3844d 17h 18m 1 19/Dec/25 9:15 AM
        Reopened Reopened Assessment Sheet Issued Assessment Sheet Issued
        15s 1 19/Dec/25 9:15 AM

          People

          • Assignee:
            Charleen Sibley
            Reporter:
            Lorraine Pryor (Inactive)
          • Watchers:
            0 Start watching this issue

            Dates

            • Due:
              Created:
              Updated: