Details
-
Type:
Chargeable (6 weeks)
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Status: Quotation accepted
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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ID Number:W0229128
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Plot:A36
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Model:Wimbledon
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Serial:2030048
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Size:36x12
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Status Colour:
Quotation accepted
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Stock_Number:36568
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Park_Company:Treyarnon Bay Caravan Park Ltd
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Park_Code:TREY01
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Park_Phone:01841 520681 // 01841 520653
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Park_Postcode:PL28 8JP
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Satisfaction note signed:No
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Park_Key_Account:Yes
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SLA: Quote Time to:
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SLA Status:
-
Quote outcome:Accepted
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
10m 10s | 1 | Claire Folland | 02/Jan/25 1:12 PM | |||||
|
1d 1h 1m | 1 | Claire Folland | 03/Jan/25 2:13 PM | |||||
|
6s | 1 | Claire Folland | 03/Jan/25 2:13 PM | |||||
|
62d 15m | 1 | James Eginton | 06/Mar/25 2:29 PM | |||||
|
1s | 1 | James Eginton | 06/Mar/25 2:29 PM | |||||
|
5d 19h 58m | 1 | James Eginton | 12/Mar/25 10:27 AM | |||||
|
6s | 1 | James Eginton | 12/Mar/25 10:27 AM | |||||
|
7s | 1 | James Eginton | 12/Mar/25 10:27 AM | |||||
|
3s | 1 | James Eginton | 12/Mar/25 10:28 AM | |||||
|
2s | 1 | James Eginton | 12/Mar/25 10:28 AM | |||||
|
72d 16h 15m | 1 | 24/May/25 3:43 AM |
made changes -
| Status | Waiting for Customer [ 10350 ] | Quotation accepted [ 10008 ] |
| Quote outcome | None [ 12253 ] | Accepted [ 12254 ] |
| Status | Quotation supplied [ 10007 ] | Waiting for Customer [ 10350 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
| Due Date | 27/Feb/25 |
| Status | Assessment Sheet Issued [ 10549 ] | Engineer Assessment Scheduled [ 10048 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | James Eginton [ james ] |
| Plot |
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Assignee | Claire Folland [ claire ] | Charleen Sibley [ charleen sibley ] |
Hide
James Eginton
added a comment -
Permalink
Quote sent to the customer.
Show
James Eginton
added a comment - Quote sent to the customer.
| Attachment | QUOT-4098.docx [ 398701 ] |
| Attachment | screenshot-2.png [ 398700 ] |
| Attachment | screenshot-1.png [ 398699 ] |
Customer wanting this as a chargeable quote, duncan advised to charge £50 total for travel and labour.
Have submitted parts enquiry to abi for the bathroom radiator part.
Have submitted parts enquiry to abi for the bathroom radiator part.
Show
James Eginton
added a comment - - edited Customer wanting this as a chargeable quote, duncan advised to charge £50 total for travel and labour.
Have submitted parts enquiry to abi for the bathroom radiator part.
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Project | ABI [ 10014 ] | Quotes [ 10020 ] |
| Key | ABI-29720 | QUOT-4098 |
| Issue Type | Radiators (4 Weeks) [ 36 ] | Chargeable (6 weeks) [ 14 ] |
| Workflow | Manufacturers ver 2.2 [ 259612 ] | Quotes ver 3.1 [ 260563 ] |
| Responsibility | Manufacturer Attending [ 10045 ] | |
| Quote outcome | None [ 12253 ] | |
| Times Scheduled | 0 | |
| Hire_or_Retail | Retail [ 10251 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
ABI have rejected claim, van out of warranty, emailed customer
Show
Claire Folland
added a comment - ABI have rejected claim, van out of warranty, emailed customer
| Attachment | Capture.JPG [ 394134 ] |
| ID Number | W0229128 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
received email from customer, submitted into ABI, photos will not attach to Jira
Show
Claire Folland
added a comment - received email from customer, submitted into ABI, photos will not attach to Jira
| Attachment | Capture.JPG [ 394127 ] |
| Field | Original Value | New Value |
|---|---|---|
| Summary | CLONE - the kitchen, the upper cupboards on the left-hand side The top pelmet/rail has parted at the corner too | the main bathroom radiator requires replacing due to particularly bad rusting |
| Issue Type | Kitchen Cupboards (8 Weeks) [ 31 ] | Radiators (4 Weeks) [ 36 ] |