Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Low
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Resolution: Completed
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Labels:None
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Serial:009141h
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Model:Burgundy
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Size:32x10
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ID Number:SBH005555
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Status Colour:
Complete
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Stock_Number:27799
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Times Scheduled:1
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Park_Company:Timbervale Caravan Park
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Park_Postcode:DT7 3HG
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Park_Contact:Mr John & Mrs Sue Eaton
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Park_Phone:1297442585
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Park_Email:eatons@timbervale.co.uk
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Park_Code:TIMB01
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Park_Key_Account:No
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SLA Status:
Description
Reported by Mrs Drake by telephone - 07886003463
Issue Links
- Same Van
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PROB-12
Complaint direct to Swift from Mr Drake
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- Complete
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1. |
Update Customer |  |
Complete | Debbie Bartlett (Inactive) |
Activity
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- Comments
- History
- Activity
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Adrienne Barwell (Inactive)
added a comment -
Permalink
complete by Craig and Keith
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Adrienne Barwell (Inactive)
added a comment - complete by Craig and Keith
I have phoned Mr Drake and confirmed that Swift will be attending tomorrow. He said that he has left tea and biscuits
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Adrienne Barwell (Inactive)
added a comment - I have phoned Mr Drake and confirmed that Swift will be attending tomorrow. He said that he has left tea and biscuits
I have e-mailed and text Craig to find out which day he wants to attend to this issue so that I can schedule the engineers. Awaiting response
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Adrienne Barwell (Inactive)
added a comment - I have e-mailed and text Craig to find out which day he wants to attend to this issue so that I can schedule the engineers. Awaiting response
Craig called today to say that Swift are planning on going out to this sooner now - they are planning w/c 18th july 2016 - if we can provide a second man. I just need to confirm with Mr Drake that this is ok and email Criag back - left a message on Mr Drakes phone.
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Charleen Sibley
added a comment - - edited Craig called today to say that Swift are planning on going out to this sooner now - they are planning w/c 18th july 2016 - if we can provide a second man. I just need to confirm with Mr Drake that this is ok and email Criag back - left a message on Mr Drakes phone.
Mr Drake called back and I have updated him that Swift have not got all the parts they need to do the job so they have put back the date 1st August 2016. He was so lovely and said he is just happy they are doing it. Mr Drake's number is 07767200656.
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Charleen Sibley
added a comment - Mr Drake called back and I have updated him that Swift have not got all the parts they need to do the job so they have put back the date 1st August 2016. He was so lovely and said he is just happy they are doing it. Mr Drake's number is 07767200656.
called Mr Drake and left a message on his answer phone to call us back.
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Charleen Sibley
added a comment - called Mr Drake and left a message on his answer phone to call us back.
Craig from Swift called this morning - this job was due to be done this week but now it can't be done as swift say they do not have all the parts and they don't have 2 men to complete this job. They have now set a date of week commencing 01/08/16. Craig said that if the customers are unhappy they can call the Swift customer serivce number and speak with them - craig said that swift are going to send the customers some flowers and chocolates.
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Charleen Sibley
added a comment - Craig from Swift called this morning - this job was due to be done this week but now it can't be done as swift say they do not have all the parts and they don't have 2 men to complete this job. They have now set a date of week commencing 01/08/16. Craig said that if the customers are unhappy they can call the Swift customer serivce number and speak with them - craig said that swift are going to send the customers some flowers and chocolates.
Swift have authorised for one of thier engineers to come and have a look. Date yet to be confirmed.
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Charleen Sibley
added a comment - - edited Swift have authorised for one of thier engineers to come and have a look. Date yet to be confirmed.
Swift put this on query - So I re-submitted with more information saying where it is leaking and that we are aware its out of warranty but it shouldn't be leaking like it is.
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Charleen Sibley
added a comment - Swift put this on query - So I re-submitted with more information saying where it is leaking and that we are aware its out of warranty but it shouldn't be leaking like it is.
SBH005555 Claim submitted to swift. Paul called wanting an update as this has just been submitted and the van owners have been on the swift forum. Van owner is unhappy with the amount of time this has taken to be reported to swift.
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Debbie Bartlett (Inactive)
added a comment - SBH005555 Claim submitted to swift. Paul called wanting an update as this has just been submitted and the van owners have been on the swift forum. Van owner is unhappy with the amount of time this has taken to be reported to swift.
I cannot see that an appointment has been made for this week and an emergency job has come up. I have therefore moved Steve to the other job and will re-schedule this job for next Wednesday.
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Adrienne Barwell (Inactive)
added a comment - I cannot see that an appointment has been made for this week and an emergency job has come up. I have therefore moved Steve to the other job and will re-schedule this job for next Wednesday.
Issued an assessment sheet - will put in worksheet file
The customer needs to be called (details above) when an engineer will be attending - keys can be collected from reception
The customer needs to be called (details above) when an engineer will be attending - keys can be collected from reception
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Ellie W (Inactive)
added a comment - Issued an assessment sheet - will put in worksheet file
The customer needs to be called (details above) when an engineer will be attending - keys can be collected from reception
Issue was reported by telephone - 07886003463
Water ingress throughout the right hand side of the caravan
Water coming in through the window in the master bedroom and the lounge window
Water on the floor of the bathroom
Water ingress throughout the right hand side of the caravan
Water coming in through the window in the master bedroom and the lounge window
Water on the floor of the bathroom
Show
Ellie W (Inactive)
added a comment - Issue was reported by telephone - 07886003463
Water ingress throughout the right hand side of the caravan
Water coming in through the window in the master bedroom and the lounge window
Water on the floor of the bathroom