Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Low
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Resolution: Completed
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Labels:None
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Serial:009141h
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Model:Burgundy
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Size:32x10
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ID Number:SBH005555
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Status Colour:
Complete
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Stock_Number:27799
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Times Scheduled:1
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Park_Company:Timbervale Caravan Park
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Park_Postcode:DT7 3HG
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Park_Contact:Mr John & Mrs Sue Eaton
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Park_Phone:1297442585
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Park_Email:eatons@timbervale.co.uk
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Park_Code:TIMB01
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Park_Key_Account:No
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SLA Status:
Description
Reported by Mrs Drake by telephone - 07886003463
Issue Links
- Same Van
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PROB-12
Complaint direct to Swift from Mr Drake
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- Complete
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1. |
Update Customer |  |
Complete | Debbie Bartlett (Inactive) |
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | Water ingree throughout the right hand side of the caravan | Water ingress throughout the right hand side of the caravan |
| Resolution | Completed [ 1 ] | |
| Park_Company | Not defined | Timbervale Caravan Park |
| Park_Contact | Mr John & Mrs Sue Eaton | |
| Park_Postcode | DT7 3HG | |
| Park_Phone | 1297442585 | |
| Park_Code | TIMB01 | |
| Park_Key_Account | No | |
| Park_Address2 | Charmouth Road | |
| Park_City | Lyme Regis |
| Status | Open [ 1 ] | Assessment Sheet Issued [ 10549 ] |
| Assignee | Ellie W [ temp ] | Adrienne Barwell [ adrienne ] |
Issued an assessment sheet - will put in worksheet file
The customer needs to be called (details above) when an engineer will be attending - keys can be collected from reception
The customer needs to be called (details above) when an engineer will be attending - keys can be collected from reception
Show
Ellie W (Inactive)
added a comment - Issued an assessment sheet - will put in worksheet file
The customer needs to be called (details above) when an engineer will be attending - keys can be collected from reception
I cannot see that an appointment has been made for this week and an emergency job has come up. I have therefore moved Steve to the other job and will re-schedule this job for next Wednesday.
Show
Adrienne Barwell (Inactive)
added a comment - I cannot see that an appointment has been made for this week and an emergency job has come up. I have therefore moved Steve to the other job and will re-schedule this job for next Wednesday.
| Status | Assessment Sheet Issued [ 10549 ] | Engineer Assessment Scheduled [ 10048 ] |
| Work Scheduled | 20/Apr/16 | |
| Assignee | Adrienne Barwell [ adrienne ] | Ellie W [ temp ] |
| Plot |
| Assignee | Ellie W [ temp ] | Debbie Bartlett [ debbieb ] |
| Serial | 09141h | 009141h |
| Project | Quotes [ 10020 ] | Swift [ 10018 ] |
| Key |
|
|
| Workflow | Quotes ver 3.1 [ 180515 ] | Manufacturers ver 2.2 [ 182010 ] |
| Status | Engineer Assessment Scheduled [ 10048 ] | Open [ 1 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | SBH005555 |
SBH005555 Claim submitted to swift. Paul called wanting an update as this has just been submitted and the van owners have been on the swift forum. Van owner is unhappy with the amount of time this has taken to be reported to swift.
Show
Debbie Bartlett (Inactive)
added a comment - SBH005555 Claim submitted to swift. Paul called wanting an update as this has just been submitted and the van owners have been on the swift forum. Van owner is unhappy with the amount of time this has taken to be reported to swift.
| Priority | Normal [ 21 ] | Manager escalations [ 10000 ] |
Swift put this on query - So I re-submitted with more information saying where it is leaking and that we are aware its out of warranty but it shouldn't be leaking like it is.
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Charleen Sibley
added a comment - Swift put this on query - So I re-submitted with more information saying where it is leaking and that we are aware its out of warranty but it shouldn't be leaking like it is.
Swift have authorised for one of thier engineers to come and have a look. Date yet to be confirmed.
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Charleen Sibley
added a comment - - edited Swift have authorised for one of thier engineers to come and have a look. Date yet to be confirmed.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
Craig from Swift called this morning - this job was due to be done this week but now it can't be done as swift say they do not have all the parts and they don't have 2 men to complete this job. They have now set a date of week commencing 01/08/16. Craig said that if the customers are unhappy they can call the Swift customer serivce number and speak with them - craig said that swift are going to send the customers some flowers and chocolates.
Show
Charleen Sibley
added a comment - Craig from Swift called this morning - this job was due to be done this week but now it can't be done as swift say they do not have all the parts and they don't have 2 men to complete this job. They have now set a date of week commencing 01/08/16. Craig said that if the customers are unhappy they can call the Swift customer serivce number and speak with them - craig said that swift are going to send the customers some flowers and chocolates.
| Attachment | email from swift.png [ 121797 ] |
called Mr Drake and left a message on his answer phone to call us back.
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Charleen Sibley
added a comment - called Mr Drake and left a message on his answer phone to call us back.
Mr Drake called back and I have updated him that Swift have not got all the parts they need to do the job so they have put back the date 1st August 2016. He was so lovely and said he is just happy they are doing it. Mr Drake's number is 07767200656.
Show
Charleen Sibley
added a comment - Mr Drake called back and I have updated him that Swift have not got all the parts they need to do the job so they have put back the date 1st August 2016. He was so lovely and said he is just happy they are doing it. Mr Drake's number is 07767200656.
| Attachment | email response to swift.png [ 121800 ] |
Craig called today to say that Swift are planning on going out to this sooner now - they are planning w/c 18th july 2016 - if we can provide a second man. I just need to confirm with Mr Drake that this is ok and email Criag back - left a message on Mr Drakes phone.
Show
Charleen Sibley
added a comment - - edited Craig called today to say that Swift are planning on going out to this sooner now - they are planning w/c 18th july 2016 - if we can provide a second man. I just need to confirm with Mr Drake that this is ok and email Criag back - left a message on Mr Drakes phone.
I have e-mailed and text Craig to find out which day he wants to attend to this issue so that I can schedule the engineers. Awaiting response
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Adrienne Barwell (Inactive)
added a comment - I have e-mailed and text Craig to find out which day he wants to attend to this issue so that I can schedule the engineers. Awaiting response
I have phoned Mr Drake and confirmed that Swift will be attending tomorrow. He said that he has left tea and biscuits
Show
Adrienne Barwell (Inactive)
added a comment - I have phoned Mr Drake and confirmed that Swift will be attending tomorrow. He said that he has left tea and biscuits
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Debbie Bartlett [ debbieb ] | Ellie W [ temp ] |
| Priority | Manager escalations [ 10000 ] | Low [ 22 ] |
complete by Craig and Keith
Show
Adrienne Barwell (Inactive)
added a comment - complete by Craig and Keith
| Attachment | SKM_C224e16072208015.pdf [ 123972 ] |
| Assignee | Ellie W [ temp ] | Marion Pratt [ marion ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Assignee | Marion Pratt [ marion ] | Adrienne Barwell [ adrienne ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
4m 7s | 1 | temp | 30/Mar/16 11:20 AM | |||||
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14d 21h 43m | 1 | Adrienne Barwell (Inactive) | 14/Apr/16 9:04 AM | |||||
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15d 44m | 1 | debbieb | 29/Apr/16 9:49 AM | |||||
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18m 33s | 1 | debbieb | 29/Apr/16 10:07 AM | |||||
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8d 3h 18m | 1 | charleen sibley | 07/May/16 1:26 PM | |||||
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14s | 1 | charleen sibley | 07/May/16 1:26 PM | |||||
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6s | 1 | charleen sibley | 07/May/16 1:26 PM | |||||
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75d 19h 58m | 1 | Adrienne Barwell (Inactive) | 22/Jul/16 9:25 AM | |||||
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287d 10m | 1 | Adrienne Barwell (Inactive) | 05/May/17 9:36 AM | |||||
|
19s | 1 | Adrienne Barwell (Inactive) | 05/May/17 9:36 AM | |||||
|
8s | 1 | Adrienne Barwell (Inactive) | 05/May/17 9:36 AM |
Water ingress throughout the right hand side of the caravan
Water coming in through the window in the master bedroom and the lounge window
Water on the floor of the bathroom