Swift
  1. Swift
  2. SWIFT-18187

Master Bedroom - Bed the gas struts are fault and you can no longer lift up the bed.

        Details

        • Type: Bedroom Furniture (8 Weeks) Bedroom Furniture (8 Weeks)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Plot:
          Forest Edge 52
        • Hire_or_Retail:
          Retail
        • Serial:
          021873H
        • Manufacturer:
          Swift
        • Model:
          Bordeaux
        • Year:
          2016
        • Size:
          38 X 12
        • ID Number:
          SBH007988
        • Status Colour:
          Complete Complete
        • Stock_Number:
          32227
        • Times Scheduled:
          2
        • Park_Company:
           Forest Edge caravan park
        • Park_Postcode:
          BH24 2SD
        • Park_Phone:
          01202872817
        • Park_Code:
          FORE05
        • Additional Contact Details:
          Hide
          Owner: Brooks.
          Handover was 7th February 2017.
          Show
          Owner: Brooks. Handover was 7th February 2017.
        • Park_Key_Account:
          Yes
        • SLA Status:
        • SLA: Open Jobs Overdue Status:
        1. Email from Leanne.png
          326 kB
        2. Swift Claim .png
          378 kB
        3. Swift Acknowledgement.png
          380 kB
        4. Email from Jaybe.png
          413 kB
        5. screenshot-1.png
          164 kB

          Issue Links

          Customer Problem with

          Beds (8 Weeks) - Beds SWIFT-18668 Master Bedroom - Bed the gas struts are fault and you can no longer lift up the bed.

          • Normal - Normal Priority
          • Complete

            Activity

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            Hide
            Permalink
            Isabel Smith (Inactive) added a comment -
            This issue was reported to us via email from Leanne see screen shot attached. I have created the claim and submitted it through to Swift see screen shot attached. Park updated.
            Show
            Isabel Smith (Inactive) added a comment - This issue was reported to us via email from Leanne see screen shot attached. I have created the claim and submitted it through to Swift see screen shot attached. Park updated.
            Hide
            Permalink
            Isabel Smith (Inactive) added a comment -
            Swift have acknowledged this claim and referred the issue to the supplier.
            Show
            Isabel Smith (Inactive) added a comment - Swift have acknowledged this claim and referred the issue to the supplier.
            Hide
            Permalink
            Claire Folland added a comment -
            these have been sent direct to the site by the supplier
            Show
            Claire Folland added a comment - these have been sent direct to the site by the supplier
            Hide
            Permalink
            Debbie Bartlett (Inactive) added a comment -
            I have reopened this as the issue was never resolved. I have spoken to Steve at the park and have advised that Claire will give him a call, as he was under the impression that some one was re attending to fix the damaged bed.
            Show
            Debbie Bartlett (Inactive) added a comment - I have reopened this as the issue was never resolved. I have spoken to Steve at the park and have advised that Claire will give him a call, as he was under the impression that some one was re attending to fix the damaged bed.
            Hide
            Permalink
            Charleen Sibley added a comment -
             SBH007988/1 -
            Show
            Charleen Sibley added a comment -  SBH007988/1 -
            Hide
            Permalink
            Charleen Sibley added a comment -
            SBH008158 - new claim for swift to attend and fit for the park.
            Show
            Charleen Sibley added a comment - SBH008158 - new claim for swift to attend and fit for the park.

              People

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                Dates

                • Due:
                  Created:
                  Updated:
                  Resolved: