Swift
  1. Swift
  2. SWIFT-18187

Master Bedroom - Bed the gas struts are fault and you can no longer lift up the bed.

        Details

        • Type: Bedroom Furniture (8 Weeks) Bedroom Furniture (8 Weeks)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Plot:
          Forest Edge 52
        • Hire_or_Retail:
          Retail
        • Serial:
          021873H
        • Manufacturer:
          Swift
        • Model:
          Bordeaux
        • Year:
          2016
        • Size:
          38 X 12
        • ID Number:
          SBH007988
        • Status Colour:
          Complete Complete
        • Stock_Number:
          32227
        • Times Scheduled:
          2
        • Park_Company:
           Forest Edge caravan park
        • Park_Postcode:
          BH24 2SD
        • Park_Phone:
          01202872817
        • Park_Code:
          FORE05
        • Additional Contact Details:
          Hide
          Owner: Brooks.
          Handover was 7th February 2017.
          Show
          Owner: Brooks. Handover was 7th February 2017.
        • Park_Key_Account:
          Yes
        • SLA Status:
        • SLA: Open Jobs Overdue Status:
        1. Email from Jaybe.png
          413 kB
        2. Email from Leanne.png
          326 kB
        3. screenshot-1.png
          164 kB
        4. Swift Acknowledgement.png
          380 kB
        5. Swift Claim .png
          378 kB

          Issue Links

          Customer Problem with

          Beds (8 Weeks) - Beds SWIFT-18668 Master Bedroom - Bed the gas struts are fault and you can no longer lift up the bed.

          • Normal - Normal Priority
          • Complete

            Activity

            Ascending order - Click to sort in descending order
            Isabel Smith (Inactive) created issue -
            Isabel Smith (Inactive) made changes -
            Field Original Value New Value
            Issue Type Internal Doors (8 Weeks) [ 29 ] Bedroom Furniture (8 Weeks) [ 34 ]
            Isabel Smith (Inactive) made changes -
            Responsibility SurfBay Attending [ 10042 ] Manufacturer Attending [ 10045 ]
            Isabel Smith (Inactive) made changes -
            Attachment Email from Leanne.png [ 196030 ]
            Isabel Smith (Inactive) made changes -
            Attachment Swift Claim .png [ 196031 ]
            Isabel Smith (Inactive) made changes -
            ID Number SBH007623 SBH007988
            Hide
            Permalink
            Isabel Smith (Inactive) added a comment -
            This issue was reported to us via email from Leanne see screen shot attached. I have created the claim and submitted it through to Swift see screen shot attached. Park updated.
            Show
            Isabel Smith (Inactive) added a comment - This issue was reported to us via email from Leanne see screen shot attached. I have created the claim and submitted it through to Swift see screen shot attached. Park updated.
            Isabel Smith (Inactive) made changes -
            Status Open [ 1 ] Submitted [ 10001 ]
            Isabel Smith (Inactive) made changes -
            Attachment Swift Acknowledgement.png [ 196071 ]
            Isabel Smith (Inactive) made changes -
            Park_Contact
            Isabel Smith (Inactive) made changes -
            Park_City
            Isabel Smith (Inactive) made changes -
            Attachment Email from Jaybe.png [ 196072 ]
            Hide
            Permalink
            Isabel Smith (Inactive) added a comment -
            Swift have acknowledged this claim and referred the issue to the supplier.
            Show
            Isabel Smith (Inactive) added a comment - Swift have acknowledged this claim and referred the issue to the supplier.
            Isabel Smith (Inactive) made changes -
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            Claire Folland made changes -
            Attachment screenshot-1.png [ 197476 ]
            Hide
            Permalink
            Claire Folland added a comment -
            these have been sent direct to the site by the supplier
            Show
            Claire Folland added a comment - these have been sent direct to the site by the supplier
            Claire Folland made changes -
            Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
            Claire Folland made changes -
            Times Scheduled 0 1
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Plot
            Claire Folland made changes -
            Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
            Assignee Isabel Smith [ monica ] Ellie W [ temp ]
            Claire Folland made changes -
            Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
            Invoice Number .
            Claire Folland made changes -
            Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
            Assignee Ellie W [ temp ] Claire Folland [ claire ]
            Resolution Completed [ 1 ]
            Claire Folland made changes -
            Status Resolved [ 5 ] Complete [ 6 ]
            made changes -
            Park_Contact
            Debbie Bartlett (Inactive) made changes -
            Resolution Completed [ 1 ]
            Status Complete [ 6 ] Reopened [ 4 ]
            Debbie Bartlett (Inactive) made changes -
            Park_Contact
            Debbie Bartlett (Inactive) made changes -
            Park_Email
            Debbie Bartlett (Inactive) made changes -
            Park_Postcode BH24 2SD BH24 2RZ
            Park_Email Leanne.Buckingham@shorefield.co.uk
            Park_Phone 01202872817 01202 865601
            Park_Code FORE05 OAKD02
            Park_Address2 St Leonards St Leonards, Nr Ringwood
            Park_City Hampshire
            Park_Address 229 Ringwood Road Oakdene Forest Park
            Debbie Bartlett (Inactive) made changes -
            Park_Company Oakdene Forest Park Forest Edge caravan park
            Debbie Bartlett (Inactive) made changes -
            Park_Postcode BH24 2RZ BH24 2SD
            Park_Email Leanne.Buckingham@shorefield.co.uk
            Park_Phone 01202 865601 01202872817
            Park_Code OAKD02 FORE05
            Park_Address2 St Leonards, Nr Ringwood St Leonards
            Park_City Hampshire
            Park_Address Oakdene Forest Park 229 Ringwood Road
            Hide
            Permalink
            Debbie Bartlett (Inactive) added a comment -
            I have reopened this as the issue was never resolved. I have spoken to Steve at the park and have advised that Claire will give him a call, as he was under the impression that some one was re attending to fix the damaged bed.
            Show
            Debbie Bartlett (Inactive) added a comment - I have reopened this as the issue was never resolved. I have spoken to Steve at the park and have advised that Claire will give him a call, as he was under the impression that some one was re attending to fix the damaged bed.
            Hide
            Permalink
            Charleen Sibley added a comment -
             SBH007988/1 -
            Show
            Charleen Sibley added a comment -  SBH007988/1 -
            Hide
            Permalink
            Charleen Sibley added a comment -
            SBH008158 - new claim for swift to attend and fit for the park.
            Show
            Charleen Sibley added a comment - SBH008158 - new claim for swift to attend and fit for the park.
            Charleen Sibley made changes -
            Status Reopened [ 4 ] Submitted [ 10001 ]
            Charleen Sibley made changes -
            Link This issue Customer Problem with SWIFT-18668 [ SWIFT-18668 ]
            Charleen Sibley made changes -
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            Charleen Sibley made changes -
            Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
            Charleen Sibley made changes -
            Times Scheduled 1 2
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Plot
            Charleen Sibley made changes -
            Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
            Assignee Claire Folland [ claire ] Ellie W [ temp ]
            Charleen Sibley made changes -
            Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
            Charleen Sibley made changes -
            Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
            Assignee Ellie W [ temp ] Charleen Sibley [ charleen sibley ]
            Resolution Completed [ 1 ]
            Charleen Sibley made changes -
            Status Resolved [ 5 ] Complete [ 6 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open Submitted Submitted
            		4m 17s 1 monica 30/Nov/17 9:31 AM
            Complete Complete Reopened Reopened
            		81d 7m 1 debbieb 07/Mar/18 3:56 PM
            Reopened Reopened Submitted Submitted
            		21h 15m 1 charleen sibley 08/Mar/18 1:11 PM
            Submitted Submitted Acknowledged Acknowledged
            		1h 2m 2 charleen sibley 08/Mar/18 1:13 PM
            Acknowledged Acknowledged Worksheet Issued Worksheet Issued
            		16d 5h 17m 2 charleen sibley 08/Mar/18 1:13 PM
            Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
            		6s 2 charleen sibley 08/Mar/18 1:13 PM
            Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
            		3s 2 charleen sibley 08/Mar/18 1:13 PM
            Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
            		9s 2 charleen sibley 08/Mar/18 1:13 PM
            Awaiting Payment Awaiting Payment Resolved Resolved
            		7s 2 charleen sibley 08/Mar/18 1:13 PM
            Resolved Resolved Complete Complete
            		7s 2 charleen sibley 08/Mar/18 1:14 PM

              People

              • Watchers:
                0 Start watching this issue

                Dates

                • Due:
                  Created:
                  Updated:
                  Resolved: