Swift
  1. Swift
  2. SWIFT-34151

the cupboard door rhs under the sink is delaminating - delivery only

          Details

          • Type: Lounge Furniture (8 Weeks) Lounge Furniture (8 Weeks)
          • Status: Resolved
          • Priority: Normal Normal
          • Resolution: Completed
          • Labels:
            None
          • Responsibility:
            SurfBay Attending
          • Plot:
            D26
          • Hire_or_Retail:
            Retail
          • Serial:
            029130H
          • Model:
            bordeaux
          • Year:
            2019
          • Size:
            38x12
          • ID Number:
            SBH015691
          • Status Colour:
            Resolved Resolved
          • Stock_Number:
            35475
          • Times Scheduled:
            0
          • Park_Company:
             Ladram Bay Holiday Centre
          • Park_Postcode:
            EX9 7BX
          • Park_Phone:
            01395 568761
          • Park_Email:
            info@ladrambay.co.uk
          • Park_Code:
            LADR01
          • Park_Key_Account:
            Yes
          • SLA Status:
          1. Capture.JPG
            179 kB
          2. Capture.JPG
            106 kB

            Activity

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            Claire Folland added a comment -
            Hi Matt,

            All good thanks hope you are too.

            Based on our records, the customer had a total of five doors replaced last year on three separate occasions, we only cover doors that have actually delmainated. Since the original supplier, who provided the doors at the time of the van’s build, is no longer trading, we offer a goodwill policy to supply the doors free of charge within five years of the date of purchase. However, this van is now beyond the five-year period and outside our goodwill policy.
            Given that the customer had replacement doors just last year, I am willing to make an exception and agree to replace all the doors in the kitchen and lounge with parts only, provided you are willing to contribute to this?


            Thanks,
            Helen



            Helen Crofts
            Holiday Home Aftersales Manager
            Show
            Claire Folland added a comment - Hi Matt, All good thanks hope you are too. Based on our records, the customer had a total of five doors replaced last year on three separate occasions, we only cover doors that have actually delmainated. Since the original supplier, who provided the doors at the time of the van’s build, is no longer trading, we offer a goodwill policy to supply the doors free of charge within five years of the date of purchase. However, this van is now beyond the five-year period and outside our goodwill policy. Given that the customer had replacement doors just last year, I am willing to make an exception and agree to replace all the doors in the kitchen and lounge with parts only, provided you are willing to contribute to this? Thanks, Helen Helen Crofts Holiday Home Aftersales Manager
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            Claire Folland added a comment -
            This unit was purchased 03/03/2019, therefore is now outside the 5yr Goodwill replacement.
            Show
            Claire Folland added a comment - This unit was purchased 03/03/2019, therefore is now outside the 5yr Goodwill replacement.
            Hide
            Permalink
            Claire Folland added a comment -
            received email from Lisa, submitted into swift
            Show
            Claire Folland added a comment - received email from Lisa, submitted into swift

              People

              • Assignee:
                Claire Folland
                Reporter:
                Claire Folland
                Participants:
              • Watchers:
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                Dates

                • Due:
                  Created:
                  Updated:
                  Resolved: