Details
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Type:
Internal Issues (1 Week)
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Status: Worksheet Issued
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:6
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Hire_or_Retail:Retail
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Serial:031541h
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Manufacturer:Swift
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Model:Bordeaux
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Year:2019
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Size:38x12
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ID Number:SBH015304
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Status Colour:
Worksheet Issued
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Stock_Number:36527
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Times Scheduled:3
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Park_Company:chelsfield Farm
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Park_Postcode:PL15 8NU
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Park_Phone:01566 785828 / Marian: 07702 205293
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Park_Email:info@chelsfieldfarm.co.uk
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Park_Code:chel02
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Park_Key_Account:No
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SLA Status:
Description
Boiler door, lower cupboard door to the right hand side of oven and the 3 drawer fronts opposite cooker are delaminating.
Customer is Bob Thacker, doesn't have photos of the issues as they are difficult to get in the light.
Mr Thacker advised legal proceedings will begin if not received a satisfactory response by the end of the week, quoting CRA.
I advised that for CRA, the issue needs to be declared as inherently faulty, these doors have only started delaminating after 5+ years.
Have submitted to Swift to see what they say, will let Mr Thacker know of an update once received.
Contact email is oaklandsct@hotmail.com, contact number is 01785 823663.
Customer is Bob Thacker, doesn't have photos of the issues as they are difficult to get in the light.
Mr Thacker advised legal proceedings will begin if not received a satisfactory response by the end of the week, quoting CRA.
I advised that for CRA, the issue needs to be declared as inherently faulty, these doors have only started delaminating after 5+ years.
Have submitted to Swift to see what they say, will let Mr Thacker know of an update once received.
Contact email is oaklandsct@hotmail.com, contact number is 01785 823663.
Activity
- All
- Comments
- History
- Activity
- Transitions
- Stateoscope
Claim has been authorised by Swift. Darren had authorised for the doors/drawers to be ordered as goodwill if neccesary, but not been needed.
Have advised Mr Thacker that the above doors/drawers will be supply only and he will need to arrange fitting. He has accepted this.
Have advised Mr Thacker that the above doors/drawers will be supply only and he will need to arrange fitting. He has accepted this.
Show
James Eginton
added a comment - Claim has been authorised by Swift. Darren had authorised for the doors/drawers to be ordered as goodwill if neccesary, but not been needed.
Have advised Mr Thacker that the above doors/drawers will be supply only and he will need to arrange fitting. He has accepted this.
received 1 x 1722514 door 1817x492, labelled and placed on rack, waiting for others to come in
Show
Claire Folland
added a comment - received 1 x 1722514 door 1817x492, labelled and placed on rack, waiting for others to come in
received 1 x 1722492 door 716 x 321, 2 x 1722503 drawer 254x772, labelled and placed on rack, waiting for 1 more to come in
Show
Claire Folland
added a comment - received 1 x 1722492 door 716 x 321, 2 x 1722503 drawer 254x772, labelled and placed on rack, waiting for 1 more to come in
Received drawer 1722502 x1, placed on rack and worksheet issued.
Show
James Eginton
added a comment - - edited Received drawer 1722502 x1, placed on rack and worksheet issued.
Customer is Bob Thacker, doesn't have photos of the issues as they are difficult to get in the light.
Mr Thacker advised legal proceedings will begin if not received a satisfactory response by the end of the week, quoting CRA.
I advised that for CRA, the issue needs to be declared as inherently faulty, these doors have only started delaminating after 5+ years.
Have submitted to Swift to see what they say, will let Mr Thacker know of an update once received.