Details
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Type:
Electrical Faults (2 Weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:SurfBay Attending
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Plot:7
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Hire_or_Retail:Retail
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Serial:046422h
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Model:Ardenne
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Year:2025
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Size:32x12
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ID Number:SBH016715
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Status Colour:
Complete
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Stock_Number:41980
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Times Scheduled:1
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Park_Company:Newlands Caravan Park
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Park_Postcode:DT6 6RB
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Park_Phone:01297 560259
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Park_Email:enq@newlandsholidays.co.uk and [natalie@newlandsholidays.co.uk] For bookings and arrangements: enq@newlandsholidays.co.uk
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Park_Code:NEWL01
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Park_Key_Account:Yes
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SLA Status:
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
3m 54s | 1 | Claire Folland | 24/Nov/25 10:10 AM | |||||
|
8d 2h 59m | 1 | Claire Folland | 02/Dec/25 1:10 PM | |||||
|
4s | 1 | Claire Folland | 02/Dec/25 1:10 PM | |||||
|
1s | 1 | Claire Folland | 02/Dec/25 1:10 PM | |||||
|
54d 1h 38m | 1 | Claire Folland | 25/Jan/26 2:49 PM | |||||
|
2s | 1 | Claire Folland | 25/Jan/26 2:49 PM | |||||
|
73d 22h 29m | 1 | Melanie Woolacott | 09/Apr/26 2:18 PM | |||||
|
2s | 1 | Melanie Woolacott | 09/Apr/26 2:18 PM | |||||
|
4s | 1 | Melanie Woolacott | 09/Apr/26 2:18 PM |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Claire Folland [ claire ] |
| Resolution | Completed [ 1 ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Invoice Number | 493250 |
Hide
Melanie Woolacott
added a comment -
Permalink
493250
Show
Melanie Woolacott
added a comment - 493250
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Ellie W [ temp ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
complete by Duncan 13-1-26
Show
Claire Folland
added a comment - complete by Duncan 13-1-26
Hi Claire
Thank you. We will be back in on Monday Jan 5th, when Duncan will be able to access the park, which will be gated until then.
As explained the electric to the van could be off with it being the closed season, if Duncan wants to call myself or Darren to check, that would be good, may just be the trip outside or the whole row/ring?
The holiday home owners are due to come back around February 11th, it would be good to have this working for their first nights stay.
Thanks
Natalie Ireland
01297 560259
Thank you. We will be back in on Monday Jan 5th, when Duncan will be able to access the park, which will be gated until then.
As explained the electric to the van could be off with it being the closed season, if Duncan wants to call myself or Darren to check, that would be good, may just be the trip outside or the whole row/ring?
The holiday home owners are due to come back around February 11th, it would be good to have this working for their first nights stay.
Thanks
Natalie Ireland
01297 560259
Show
Claire Folland
added a comment - Hi Claire
Thank you. We will be back in on Monday Jan 5th, when Duncan will be able to access the park, which will be gated until then.
As explained the electric to the van could be off with it being the closed season, if Duncan wants to call myself or Darren to check, that would be good, may just be the trip outside or the whole row/ring?
The holiday home owners are due to come back around February 11th, it would be good to have this working for their first nights stay.
Thanks
Natalie Ireland
01297 560259
| Attachment | Screenshot 2025-12-02 131125.png [ 410885 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Assignee | Claire Folland [ claire ] | Adrienne Barwell [ adrienne ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
submitted into swift
Show
Claire Folland
added a comment - submitted into swift
| Attachment | Screenshot 2025-11-27 141047.png [ 410831 ] |
| ID Number | SBH016715 |
Hi Claire
It was picked up on the sale of the caravan, pre handover. This included an electrical check. The guests have just purchased the caravan but have not stayed in it yet.
The holiday home was sold on 21.11.2025 to Mr & Mrs Morgan . Are these all the details you need?
Thanks Natalie
It was picked up on the sale of the caravan, pre handover. This included an electrical check. The guests have just purchased the caravan but have not stayed in it yet.
The holiday home was sold on 21.11.2025 to Mr & Mrs Morgan . Are these all the details you need?
Thanks Natalie
Show
Claire Folland
added a comment - Hi Claire
It was picked up on the sale of the caravan, pre handover. This included an electrical check. The guests have just purchased the caravan but have not stayed in it yet.
The holiday home was sold on 21.11.2025 to Mr & Mrs Morgan . Are these all the details you need?
Thanks Natalie
| Attachment | Screenshot 2025-11-27 140632.png [ 410829 ] |
| Status | Open [ 1 ] | Awaiting Customer Info [ 10012 ] |
received email from park, waiting for more info before i can submit the claim
Show
Claire Folland
added a comment - received email from park, waiting for more info before i can submit the claim
| Attachment | Screenshot 2025-11-24 100714.png [ 410626 ] |
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | DT6 6RB | |
| Park_Email | enq@newlandsholidays.co.uk and [natalie@newlandsholidays.co.uk] For bookings and arrangements: enq@newlandsholidays.co.uk | |
| Park_Phone | 01297 560259 | |
| Park_Code | NEWL01 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Charmouth | |
| Park_City | Bridport | |
| Park_Address | Newlands Holiday Park |