Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
High
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Resolution: Completed
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Labels:None
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Customer Code:lad01
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Park:Ladram Bay
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Postcode:EX9 7BX
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Responsibility:Manufacturer Attending
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Plot:PV26
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Hire_or_Retail:Retail
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Serial:10930h
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Model:Champagne
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Size:41 x 12
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ID Number:sbh003601
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Status Colour:
Complete
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Stock_Number:28156
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Park_Company:Not defined
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SLA Status:
Description
Gary from Labram Bay has called to say that the owners have just let rip into him.
They have water coming in again, he said that its coming in to the sides of the sliding door from the UPVC.
Its coming in and water is going on the carpet/blinds etc.
They have water coming in again, he said that its coming in to the sides of the sliding door from the UPVC.
Its coming in and water is going on the carpet/blinds etc.
Issue Links
- Same Van
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SWIFT-5017
The site have advised that swift are replacing the front windows, however, the triangle top window section on the front has moved and gaps have appeared, that the wind and water is now coming through
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- Complete
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SWIFT-7335
Rejected unit, due to water ingress around the apex
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- Complete
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Activity
| Field | Original Value | New Value |
|---|---|---|
| Link |
This issue Same Van |
Hide
Adrienne Barwell (Inactive)
added a comment -
Permalink
Claire from Ladram has contacted Darren and advised that the van has experienced water ingress again over the Christmas period
Show
Adrienne Barwell (Inactive)
added a comment - Claire from Ladram has contacted Darren and advised that the van has experienced water ingress again over the Christmas period
| Priority | Normal [ 21 ] | High [ 23 ] |
| Due Date | 24/Oct/13 | 04/Mar/14 |
| Hire_or_Retail | Retail [ 10251 ] | |
| Work Scheduled | 28/Oct/13 |
| ID Number | sbh003519 |
Tried to Ring Rea, but she was on the phone
Show
Adrienne Barwell (Inactive)
added a comment - Tried to Ring Rea, but she was on the phone
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | sbh003601 |
Tried to ring Rea, but the phone was engaged
Show
Adrienne Barwell (Inactive)
added a comment - Tried to ring Rea, but the phone was engaged
Rang and left a message with Helen asking her to get Rea to ring me back
Show
Adrienne Barwell (Inactive)
added a comment - Rang and left a message with Helen asking her to get Rea to ring me back
| Attachment | 70SURFBH140114101631.pdf [ 53316 ] |
| Attachment | screenshot-10.jpg [ 53317 ] |
E-mailed Rea details waiting for her call
Show
Adrienne Barwell (Inactive)
added a comment - E-mailed Rea details waiting for her call
| Attachment | screenshot-11.jpg [ 53327 ] |
| Attachment | screenshot-12.jpg [ 53336 ] |
| Attachment | screenshot-13.jpg [ 53345 ] |
Rea has advised that Andy is going to site this week and that he will inspect and try and sort
Show
Adrienne Barwell (Inactive)
added a comment - Rea has advised that Andy is going to site this week and that he will inspect and try and sort
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 15/Jan/14 |
| Attachment | screenshot-9.jpg [ 53315 ] |
| Attachment | screenshot-4.jpg [ 53310 ] |
| Attachment | screenshot-5.jpg [ 53311 ] |
| Attachment | screenshot-8.jpg [ 53314 ] |
| Attachment | screenshot-7.jpg [ 53313 ] |
| Attachment | screenshot-2.jpg [ 53308 ] |
| Attachment | screenshot-6.jpg [ 53312 ] |
| Attachment | screenshot-3.jpg [ 53309 ] |
I have spoken to Andy his has attended and put in extra screws in the barge board he has advised that the customer is happy and will call Andy direct if there is any further issues. Andy will go back and check that it has worked later in the week
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken to Andy his has attended and put in extra screws in the barge board he has advised that the customer is happy and will call Andy direct if there is any further issues. Andy will go back and check that it has worked later in the week
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Attachment | untitled.bmp [ 53971 ] |
| Attachment | untitled.bmp [ 53972 ] |
| Status | Reopened [ 4 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] |
Swift have sent me an e-mail advising that they will be attending to this next week - I have queried this with Rea, she has now come back and advised that it is a duplication, she will cancel the visit
Show
Adrienne Barwell (Inactive)
added a comment - Swift have sent me an e-mail advising that they will be attending to this next week - I have queried this with Rea, she has now come back and advised that it is a duplication, she will cancel the visit
| Link |
This issue Same Van |
| Workflow | Manufacturers ver 2.0 [ 101440 ] | Manufacturers ver 2.1 [ 125260 ] |
| Workflow | Manufacturers ver 2.1 [ 125260 ] | Manufacturers ver 2.2 [ 142722 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
10m 35s | 1 | Adrienne Barwell (Inactive) | 14/Jan/14 10:12 AM | |||||
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4h 21m | 1 | Adrienne Barwell (Inactive) | 14/Jan/14 2:34 PM | |||||
|
4s | 1 | Adrienne Barwell (Inactive) | 14/Jan/14 2:34 PM | |||||
|
4s | 1 | Adrienne Barwell (Inactive) | 14/Jan/14 2:34 PM | |||||
|
2s | 1 | Adrienne Barwell (Inactive) | 14/Jan/14 2:34 PM | |||||
|
8s | 1 | Adrienne Barwell (Inactive) | 14/Jan/14 2:34 PM | |||||
|
3d 2h 22m | 1 | Adrienne Barwell (Inactive) | 17/Jan/14 4:57 PM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 17/Jan/14 4:57 PM | |||||
|
5d 21h 42m | 1 | Adrienne Barwell (Inactive) | 23/Jan/14 2:39 PM | |||||
|
1m 49s | 1 | Adrienne Barwell (Inactive) | 23/Jan/14 2:41 PM |
