Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Manager escalations
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Resolution: Completed
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Labels:None
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Customer Code:lad01
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Park:Ladram Bay
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Postcode:EX9 7BX
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Responsibility:Manufacturer Attending
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Plot:PV26
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Hire_or_Retail:Retail
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Serial:10930h
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Model:Champagne
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Size:41 x 12
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ID Number:SBH004064
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Status Colour:
Complete
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Stock_Number:28156
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Times Scheduled:1
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Park_Company:Ladram Bay Holiday Centre
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Park_Postcode:EX9 7BX
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Park_Phone:01395 568761
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Park_Email:info@ladrambay.co.uk
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Park_Code:LADR01
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Park_Key_Account:Yes
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SLA Status:
Issue Links
- Same Van
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SWIFT-6151
Water is getting in again around the barge board area, this is not as bad as last time
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- Complete
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Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | Water is getting in again around the barge board area, this is not as bad as last time | Water is getting in again around apex of the unit |
| Description |
Gary from Labram Bay has called to say that the owners have just let rip into him. They have water coming in again, he said that its coming in to the sides of the sliding door from the UPVC. Its coming in and water is going on the carpet/blinds etc. |
| Due Date | 04/Mar/14 | 24/Nov/14 |
| ID Number | sbh003601 | |
| Work Scheduled | 15/Jan/14 |
Hide
Adrienne Barwell (Inactive)
added a comment -
Permalink
Darren has advised that Claire from Ladram has just called to advise that water has been pouring in all night, this is the first time in ages that the wind is blowing in a different direct and sweeping the rain straight into the unit, urgent attention required
Show
Adrienne Barwell (Inactive)
added a comment - Darren has advised that Claire from Ladram has just called to advise that water has been pouring in all night, this is the first time in ages that the wind is blowing in a different direct and sweeping the rain straight into the unit, urgent attention required
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | SBH004064 |
| Link |
This issue Same Van |
| Attachment | screenshot-1.jpg [ 74458 ] |
I have put a claim through on the on line system and e-mailed Rea and Lisa for their urgent attention and await their response
Show
Adrienne Barwell (Inactive)
added a comment - I have put a claim through on the on line system and e-mailed Rea and Lisa for their urgent attention and await their response
Tried to ring Rea but her line is engaged
Show
Adrienne Barwell (Inactive)
added a comment - Tried to ring Rea but her line is engaged
| Attachment | screenshot-2.jpg [ 74466 ] |
Read ack received from Lisa
Show
Adrienne Barwell (Inactive)
added a comment - Read ack received from Lisa
| Park_Company | Ladram Bay Holiday Centre (278) |
| Park_Postcode | EX9 7BX | |
| Park_Phone | (01395) 568 761 | |
| Park_Code | LADR01 | |
| Park_Address2 | Otterton | |
| Park_City | Nr Budleigh Salterton |
Spoke to Rea she is going to get warranty to push the claim through and she will come back to me later with a progress report
Show
Adrienne Barwell (Inactive)
added a comment - Spoke to Rea she is going to get warranty to push the claim through and she will come back to me later with a progress report
| Attachment | screenshot-3.jpg [ 74559 ] |
Rea has advised that Andy will go to sit either tomorrow or Wednesday to assess and try and repair. He will then go back to the site the following week with any additional parts to complete the repair
Show
Adrienne Barwell (Inactive)
added a comment - Rea has advised that Andy will go to sit either tomorrow or Wednesday to assess and try and repair. He will then go back to the site the following week with any additional parts to complete the repair
| Attachment | screenshot-4.jpg [ 74572 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 07/Oct/14 | |
| Plot |
I have tried to ring Claire Williams but she is in a meeting, I have therefore e-mailed her the schedule date and asked her to give me a call if she has any queries or concerns.
Show
Adrienne Barwell (Inactive)
added a comment - I have tried to ring Claire Williams but she is in a meeting, I have therefore e-mailed her the schedule date and asked her to give me a call if she has any queries or concerns.
Spoke to Claire Williams last night she advised that the customer does not want anything done on the unit without seeing a senior member of the Swift team, I left a message last night on the Lisa Hall's phone but could not get hold of her
Show
Adrienne Barwell (Inactive)
added a comment - Spoke to Claire Williams last night she advised that the customer does not want anything done on the unit without seeing a senior member of the Swift team, I left a message last night on the Lisa Hall's phone but could not get hold of her
Tried to get hold of Lisa, left a message on her landline
Show
Adrienne Barwell (Inactive)
added a comment - Tried to get hold of Lisa, left a message on her landline
Left a message on Lisa's mobile phone asking for her urgent response
Show
Adrienne Barwell (Inactive)
added a comment - Left a message on Lisa's mobile phone asking for her urgent response
Amy and Lisa have spoken to Claire Williams and agreed to take the unit back. Darren says that the van will come to Surf Bay and be repaired and then sold as a second hand unit
Show
Adrienne Barwell (Inactive)
added a comment - Amy and Lisa have spoken to Claire Williams and agreed to take the unit back. Darren says that the van will come to Surf Bay and be repaired and then sold as a second hand unit
Rang Rea, she was not available left a message with Helen to confirm that it was okay for Andy to attend and assess the unit this week
Show
Adrienne Barwell (Inactive)
added a comment - Rang Rea, she was not available left a message with Helen to confirm that it was okay for Andy to attend and assess the unit this week
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| Park_Key_Account | true |
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Andy is attending to this issue this week.
Show
Adrienne Barwell (Inactive)
added a comment - Andy is attending to this issue this week.
Rea has phoned to advise that they think the issue with this unit is condensation, and that they would need to speak to Duncan about whether they were still going to replace the unit.
Show
Adrienne Barwell (Inactive)
added a comment - Rea has phoned to advise that they think the issue with this unit is condensation, and that they would need to speak to Duncan about whether they were still going to replace the unit.
| Priority | High [ 23 ] | Low [ 22 ] |
I have spoken to Darren, he has advised that the rejection has been accepted by Swift and Darren is in the process of organising a replacement unit for the customer to look at. Darren has advised that there is nothing for me to do on this unit at present
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken to Darren, he has advised that the rejection has been accepted by Swift and Darren is in the process of organising a replacement unit for the customer to look at. Darren has advised that there is nothing for me to do on this unit at present
| Priority | Low [ 22 ] | Manager escalations [ 10000 ] |
Darren has met the customers and they have agreed that they will have a new champagne which is already on hold for a January build. Darren is going to speak to Claire at Ladram and finalise the figures for de-siting etc.
Darren has advised that he will keep me informed with the progress
Darren has advised that he will keep me informed with the progress
Show
Adrienne Barwell (Inactive)
added a comment - Darren has met the customers and they have agreed that they will have a new champagne which is already on hold for a January build. Darren is going to speak to Claire at Ladram and finalise the figures for de-siting etc.
Darren has advised that he will keep me informed with the progress
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Parts on reorder [ 10009 ] |
| Summary | Water is getting in again around apex of the unit | Water is getting in again around apex of the unit - unit rejected |
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Darren is going back to Ladram Bay today
Show
Adrienne Barwell (Inactive)
added a comment - Darren is going back to Ladram Bay today
I have spoken to Darren, he has advised that Claire Williams will be sending a formal rejection letter to us
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken to Darren, he has advised that Claire Williams will be sending a formal rejection letter to us
| Attachment | screenshot-5.jpg [ 78612 ] |
I have had some prices from Darren, I have requested the glasses guide price for the rejected unit and also the details of the replacement unit with cost. Awaiting his response
Show
Adrienne Barwell (Inactive)
added a comment - I have had some prices from Darren, I have requested the glasses guide price for the rejected unit and also the details of the replacement unit with cost. Awaiting his response
| Attachment | screenshot-6.jpg [ 78613 ] |
| Attachment | screenshot-7.jpg [ 78614 ] |
| Attachment | screenshot-8.jpg [ 78616 ] |
| Attachment | screenshot-9.jpg [ 78617 ] |
| Attachment | screenshot-8.jpg [ 78616 ] |
| Attachment | screenshot-7.jpg [ 78614 ] |
| Attachment | screenshot-6.jpg [ 78613 ] |
| Attachment | screenshot-9.jpg [ 78617 ] |
I have spoken to Darren, he has advised that he will let me have the cost of the new unit and also the book price of the one the one coming back
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken to Darren, he has advised that he will let me have the cost of the new unit and also the book price of the one the one coming back
| Workflow | Manufacturers ver 2.0 [ 113049 ] | Manufacturers ver 2.1 [ 125358 ] |
| Workflow | Manufacturers ver 2.1 [ 125358 ] | Manufacturers ver 2.2 [ 142734 ] |
Darren has advised that this one is in hand and there is nothing further I need to do to progress this issue at present
Show
Adrienne Barwell (Inactive)
added a comment - Darren has advised that this one is in hand and there is nothing further I need to do to progress this issue at present
Still no update regarding this issue
Show
Adrienne Barwell (Inactive)
added a comment - Still no update regarding this issue
Will speak to Darren to see whether there is anything further he needs me to do on this one at the moment
Show
Adrienne Barwell (Inactive)
added a comment - Will speak to Darren to see whether there is anything further he needs me to do on this one at the moment
I have checked with Darren and there is nothing further he requires from me at present, the new unit should come off production around 19th January and we should then be able to take the original one of Ladram and the new one put in place
Show
Adrienne Barwell (Inactive)
added a comment - I have checked with Darren and there is nothing further he requires from me at present, the new unit should come off production around 19th January and we should then be able to take the original one of Ladram and the new one put in place
| Summary | Water is getting in again around apex of the unit - unit rejected | Rejected unit, due to water ingress around the apex |
Darren has advised that the new unit is due for delivery next week and he has arranged for the collection of the old unit
Show
Adrienne Barwell (Inactive)
added a comment - - edited Darren has advised that the new unit is due for delivery next week and he has arranged for the collection of the old unit
| Comment | [ I have spoken to Darren and said that I will drop Mike Hext a line to see when the unit will be ready for collection ] |
Darren has advised that the new unit is now in place on site, I will arrange for an engineer to visit and inspect on Friday
Show
Adrienne Barwell (Inactive)
added a comment - Darren has advised that the new unit is now in place on site, I will arrange for an engineer to visit and inspect on Friday
New Champagne has now been delivered
Show
Adrienne Barwell (Inactive)
added a comment - New Champagne has now been delivered
| Status | Parts on reorder [ 10009 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
Darren has advised that there is nothing further he requires from me with regard to this unit
Show
Adrienne Barwell (Inactive)
added a comment - Darren has advised that there is nothing further he requires from me with regard to this unit
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| Park_Key_Account | true | Yes |
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| Park_Key_Account | NoYes | Yes |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
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5m 32s | 1 | Adrienne Barwell (Inactive) | 06/Oct/14 9:45 AM | |||||
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5h 16m | 1 | Adrienne Barwell (Inactive) | 06/Oct/14 3:02 PM | |||||
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2s | 1 | Adrienne Barwell (Inactive) | 06/Oct/14 3:02 PM | |||||
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2s | 1 | Adrienne Barwell (Inactive) | 06/Oct/14 3:02 PM | |||||
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1s | 1 | Adrienne Barwell (Inactive) | 06/Oct/14 3:02 PM | |||||
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7s | 1 | Adrienne Barwell (Inactive) | 06/Oct/14 3:02 PM | |||||
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23d 21h 23m | 1 | Adrienne Barwell (Inactive) | 30/Oct/14 11:25 AM | |||||
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4s | 1 | Adrienne Barwell (Inactive) | 30/Oct/14 11:25 AM | |||||
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4s | 1 | Adrienne Barwell (Inactive) | 30/Oct/14 11:26 AM | |||||
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95d 2h 50m | 1 | Adrienne Barwell (Inactive) | 02/Feb/15 2:16 PM | |||||
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3s | 1 | Adrienne Barwell (Inactive) | 02/Feb/15 2:16 PM | |||||
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3s | 1 | Adrienne Barwell (Inactive) | 02/Feb/15 2:16 PM |
