Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Manager escalations
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Resolution: Completed
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Labels:None
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Customer Code:lad01
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Park:Ladram Bay
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Postcode:EX9 7BX
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Responsibility:Manufacturer Attending
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Plot:PV26
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Hire_or_Retail:Retail
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Serial:10930h
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Model:Champagne
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Size:41 x 12
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ID Number:SBH004064
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Status Colour:
Complete
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Stock_Number:28156
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Times Scheduled:1
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Park_Company:Ladram Bay Holiday Centre
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Park_Postcode:EX9 7BX
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Park_Phone:01395 568761
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Park_Email:info@ladrambay.co.uk
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Park_Code:LADR01
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Park_Key_Account:Yes
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SLA Status:
Issue Links
- Same Van
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SWIFT-6151
Water is getting in again around the barge board area, this is not as bad as last time
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- Complete
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Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | Water is getting in again around the barge board area, this is not as bad as last time | Water is getting in again around apex of the unit |
| Description |
Gary from Labram Bay has called to say that the owners have just let rip into him. They have water coming in again, he said that its coming in to the sides of the sliding door from the UPVC. Its coming in and water is going on the carpet/blinds etc. |
| Due Date | 04/Mar/14 | 24/Nov/14 |
| ID Number | sbh003601 | |
| Work Scheduled | 15/Jan/14 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | SBH004064 |
| Link |
This issue Same Van |
| Attachment | screenshot-1.jpg [ 74458 ] |
| Attachment | screenshot-2.jpg [ 74466 ] |
| Park_Company | Ladram Bay Holiday Centre (278) |
| Park_Postcode | EX9 7BX | |
| Park_Phone | (01395) 568 761 | |
| Park_Code | LADR01 | |
| Park_Address2 | Otterton | |
| Park_City | Nr Budleigh Salterton |
| Attachment | screenshot-3.jpg [ 74559 ] |
| Attachment | screenshot-4.jpg [ 74572 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 07/Oct/14 | |
| Plot |
made changes -
| Park_Address |
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| Park_Email |
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| Park_Key_Account | true |
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| Park_Key_Account | true |
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| Park_Key_Account | true |
| Priority | High [ 23 ] | Low [ 22 ] |
| Priority | Low [ 22 ] | Manager escalations [ 10000 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Parts on reorder [ 10009 ] |
| Summary | Water is getting in again around apex of the unit | Water is getting in again around apex of the unit - unit rejected |
made changes -
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| Attachment | screenshot-5.jpg [ 78612 ] |
| Attachment | screenshot-6.jpg [ 78613 ] |
| Attachment | screenshot-7.jpg [ 78614 ] |
| Attachment | screenshot-8.jpg [ 78616 ] |
| Attachment | screenshot-9.jpg [ 78617 ] |
| Attachment | screenshot-8.jpg [ 78616 ] |
| Attachment | screenshot-7.jpg [ 78614 ] |
| Attachment | screenshot-6.jpg [ 78613 ] |
| Attachment | screenshot-9.jpg [ 78617 ] |
| Workflow | Manufacturers ver 2.0 [ 113049 ] | Manufacturers ver 2.1 [ 125358 ] |
| Workflow | Manufacturers ver 2.1 [ 125358 ] | Manufacturers ver 2.2 [ 142734 ] |
| Summary | Water is getting in again around apex of the unit - unit rejected | Rejected unit, due to water ingress around the apex |
| Comment | [ I have spoken to Darren and said that I will drop Mike Hext a line to see when the unit will be ready for collection ] |
| Status | Parts on reorder [ 10009 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
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| Park_Key_Account | true | Yes |
made changes -
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| Park_Key_Account | Yes |
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| Park_Contact |
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| Park_Key_Account | NoYes | Yes |