Details
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Type:
Grill
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:RTM
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Plot:VAN 46
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Serial:16798h
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Model:Swift Bordeaux
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ID Number:SBH004188
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Status Colour:
Complete
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Order No:AS9007/5035
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Stock_Number:30328
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Times Scheduled:1
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Park_Company:Fairways Holiday Park ( edith)
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Park_Postcode:TA7 8PP
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Park_Contact:sales - David
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Park_Phone:01278 685569
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Park_Code:edit06
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Park_Key_Account:No
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SLA Status:
Description
The was report via the phone to us by nigel 078283- 12272
Activity
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Claire Folland
added a comment -
Permalink
Spoke to Nigel at the site, he has advised this has now been completed by Spinflo
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Claire Folland
added a comment - Spoke to Nigel at the site, he has advised this has now been completed by Spinflo
Ash from Spinflo has now answered my question and said that an engineer will be attending w/c 04.02.15, but I think he means next week w/c 02.02.15.
I have now called Nigel at the site an update him
I have now called Nigel at the site an update him
Show
Lorraine Pryor (Inactive)
added a comment - Ash from Spinflo has now answered my question and said that an engineer will be attending w/c 04.02.15, but I think he means next week w/c 02.02.15.
I have now called Nigel at the site an update him
Nigel from the park has called and spoken to Mo asking if we have an update, I have now emailed Ask at Spinflo to see if he can advise me when the local engineer will be attending to this van.
Now waiting for a reply from Ash.
Screen shot on file
Now waiting for a reply from Ash.
Screen shot on file
Show
Lorraine Pryor (Inactive)
added a comment - Nigel from the park has called and spoken to Mo asking if we have an update, I have now emailed Ask at Spinflo to see if he can advise me when the local engineer will be attending to this van.
Now waiting for a reply from Ash.
Screen shot on file
Email to crm informing them of the site this van is on
Show
Maureen Hooper (Inactive)
added a comment - Email to crm informing them of the site this van is on
Ash from spinflo asked if our engineer can go out, I have checked with ade and our engineer are booked all of this week/ next so I have asked Ash to send an engineer.
he has said that it might be a take a week, this will have to be accepted.
he has said that it might be a take a week, this will have to be accepted.
Show
Lorraine Pryor (Inactive)
added a comment - Ash from spinflo asked if our engineer can go out, I have checked with ade and our engineer are booked all of this week/ next so I have asked Ash to send an engineer.
he has said that it might be a take a week, this will have to be accepted.
Nigel from the park called to ask about this issue, checked on jira and we had nothing reported to us.
He said that one of our engineer had attend pre xmas with Dougie, spoken to our engineers and keith has been out to this and said that it needs a thermocouple?
I called Nigel back to apologise that it taken to so, Ive explained that as its under warranty i need to submit this via swift / spinflo.
I will submit into swift today and let them know that this has been send to spinflo.
He said that one of our engineer had attend pre xmas with Dougie, spoken to our engineers and keith has been out to this and said that it needs a thermocouple?
I called Nigel back to apologise that it taken to so, Ive explained that as its under warranty i need to submit this via swift / spinflo.
I will submit into swift today and let them know that this has been send to spinflo.
Show
Lorraine Pryor (Inactive)
added a comment - Nigel from the park called to ask about this issue, checked on jira and we had nothing reported to us.
He said that one of our engineer had attend pre xmas with Dougie, spoken to our engineers and keith has been out to this and said that it needs a thermocouple?
I called Nigel back to apologise that it taken to so, Ive explained that as its under warranty i need to submit this via swift / spinflo.
I will submit into swift today and let them know that this has been send to spinflo.