Swift
  1. Swift
  2. SWIFT-7582

cooker- grill doesn't light- needs a new themocouple

        Details

        • Type: Grill Grill
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          RTM
        • Plot:
          VAN 46
        • Serial:
          16798h
        • Model:
          Swift Bordeaux
        • ID Number:
          SBH004188
        • Status Colour:
          Complete Complete
        • Order No:
          AS9007/5035
        • Stock_Number:
          30328
        • Times Scheduled:
          1
        • Park_Company:
           Fairways Holiday Park ( edith)
        • Park_Postcode:
          TA7 8PP
        • Park_Contact:
          sales - David
        • Park_Phone:
          01278 685569
        • Park_Code:
          edit06
        • Park_Key_Account:
          No
        • SLA Status:

          Description

          The was report via the phone to us by nigel 078283- 12272
          1. Microsoft Excel
            21.01.15n swift -7582 spinflo.xls
            308 kB
            Lorraine Pryor
          1. 22.01.15 Authroised by swift ref to supplier.jpg
            166 kB
          2. 26.1.15.jpg
            163 kB
          3. 28.01.15 email to ash at spinflo.jpg
            134 kB
          4. 28.01.15 email from- to ash at spinflo.jpg
            132 kB
          5. email from ash 28.01.15.jpg
            143 kB
          6. 28.01.15 email back to ash.jpg
            149 kB
          7. screenshot-1.jpg
            118 kB

            Activity

            Ascending order - Click to sort in descending order
            Hide
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            Lorraine Pryor (Inactive) added a comment -
            Nigel from the park called to ask about this issue, checked on jira and we had nothing reported to us.
            He said that one of our engineer had attend pre xmas with Dougie, spoken to our engineers and keith has been out to this and said that it needs a thermocouple?
            I called Nigel back to apologise that it taken to so, Ive explained that as its under warranty i need to submit this via swift / spinflo.
            I will submit into swift today and let them know that this has been send to spinflo.
            Show
            Lorraine Pryor (Inactive) added a comment - Nigel from the park called to ask about this issue, checked on jira and we had nothing reported to us. He said that one of our engineer had attend pre xmas with Dougie, spoken to our engineers and keith has been out to this and said that it needs a thermocouple? I called Nigel back to apologise that it taken to so, Ive explained that as its under warranty i need to submit this via swift / spinflo. I will submit into swift today and let them know that this has been send to spinflo.
            Hide
            Permalink
            Lorraine Pryor (Inactive) added a comment -
            Ash from spinflo asked if our engineer can go out, I have checked with ade and our engineer are booked all of this week/ next so I have asked Ash to send an engineer.
            he has said that it might be a take a week, this will have to be accepted.
            Show
            Lorraine Pryor (Inactive) added a comment - Ash from spinflo asked if our engineer can go out, I have checked with ade and our engineer are booked all of this week/ next so I have asked Ash to send an engineer. he has said that it might be a take a week, this will have to be accepted.
            Hide
            Permalink
            Maureen Hooper (Inactive) added a comment -
            Email to crm informing them of the site this van is on
            Show
            Maureen Hooper (Inactive) added a comment - Email to crm informing them of the site this van is on
            Hide
            Permalink
            Lorraine Pryor (Inactive) added a comment -
            Nigel from the park has called and spoken to Mo asking if we have an update, I have now emailed Ask at Spinflo to see if he can advise me when the local engineer will be attending to this van.
            Now waiting for a reply from Ash.
            Screen shot on file
            Show
            Lorraine Pryor (Inactive) added a comment - Nigel from the park has called and spoken to Mo asking if we have an update, I have now emailed Ask at Spinflo to see if he can advise me when the local engineer will be attending to this van. Now waiting for a reply from Ash. Screen shot on file
            Hide
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            Lorraine Pryor (Inactive) added a comment -
            Ash from Spinflo has now answered my question and said that an engineer will be attending w/c 04.02.15, but I think he means next week w/c 02.02.15.
            I have now called Nigel at the site an update him
            Show
            Lorraine Pryor (Inactive) added a comment - Ash from Spinflo has now answered my question and said that an engineer will be attending w/c 04.02.15, but I think he means next week w/c 02.02.15. I have now called Nigel at the site an update him
            Hide
            Permalink
            Claire Folland added a comment -
            Spoke to Nigel at the site, he has advised this has now been completed by Spinflo
            Show
            Claire Folland added a comment - Spoke to Nigel at the site, he has advised this has now been completed by Spinflo

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