Swift
  1. Swift
  2. SWIFT-7582

cooker- grill doesn't light- needs a new themocouple

        Details

        • Type: Grill Grill
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          RTM
        • Plot:
          VAN 46
        • Serial:
          16798h
        • Model:
          Swift Bordeaux
        • ID Number:
          SBH004188
        • Status Colour:
          Complete Complete
        • Order No:
          AS9007/5035
        • Stock_Number:
          30328
        • Times Scheduled:
          1
        • Park_Company:
           Fairways Holiday Park ( edith)
        • Park_Postcode:
          TA7 8PP
        • Park_Contact:
          sales - David
        • Park_Phone:
          01278 685569
        • Park_Code:
          edit06
        • Park_Key_Account:
          No
        • SLA Status:

          Description

          The was report via the phone to us by nigel 078283- 12272
          1. Microsoft Excel
            21.01.15n swift -7582 spinflo.xls
            308 kB
            Lorraine Pryor
          1. 22.01.15 Authroised by swift ref to supplier.jpg
            166 kB
          2. 26.1.15.jpg
            163 kB
          3. 28.01.15 email back to ash.jpg
            149 kB
          4. 28.01.15 email from- to ash at spinflo.jpg
            132 kB
          5. 28.01.15 email to ash at spinflo.jpg
            134 kB
          6. email from ash 28.01.15.jpg
            143 kB
          7. screenshot-1.jpg
            118 kB

            Activity

            Ascending order - Click to sort in descending order
            Lorraine Pryor (Inactive) created issue -
            Lorraine Pryor (Inactive) made changes -
            Field Original Value New Value
            Park_Company Surf Bay Leisure (Winkleigh) (642) Fairway Holiday Park (652)
            Lorraine Pryor (Inactive) made changes -
            Park_Email asales@surfbay.co.uk
            Park_Phone 01837 680100 01983 403462
            Park_Code SURF99 FAIR06
            Lorraine Pryor (Inactive) made changes -
            Park_Company Fairway Holiday Park (652) Fairways Holiday Park (696)
            Lorraine Pryor (Inactive) made changes -
            Park_Postcode TA7 8PP
            Park_Phone 01983 403462 078283 12272 nigel
            Park_Code FAIR06 edit06
            Park_City Somerset
            Park_Address Bridgwater
            Lorraine Pryor (Inactive) made changes -
            Project Good Will [ 10454 ] Swift [ 10018 ]
            Key GW-710 SWIFT-7582
            Workflow Pre-Owned Ver 2.5 [ 157257 ] Manufacturers ver 2.2 [ 157260 ]
            Status Awaiting Quote [ 10006 ] Open [ 1 ]
            Lorraine Pryor (Inactive) made changes -
            Attachment 21.01.15n swift -7582 spinflo.xls [ 82200 ]
            Hide
            Permalink
            Lorraine Pryor (Inactive) added a comment -
            Nigel from the park called to ask about this issue, checked on jira and we had nothing reported to us.
            He said that one of our engineer had attend pre xmas with Dougie, spoken to our engineers and keith has been out to this and said that it needs a thermocouple?
            I called Nigel back to apologise that it taken to so, Ive explained that as its under warranty i need to submit this via swift / spinflo.
            I will submit into swift today and let them know that this has been send to spinflo.
            Show
            Lorraine Pryor (Inactive) added a comment - Nigel from the park called to ask about this issue, checked on jira and we had nothing reported to us. He said that one of our engineer had attend pre xmas with Dougie, spoken to our engineers and keith has been out to this and said that it needs a thermocouple? I called Nigel back to apologise that it taken to so, Ive explained that as its under warranty i need to submit this via swift / spinflo. I will submit into swift today and let them know that this has been send to spinflo.
            Lorraine Pryor (Inactive) made changes -
            Status Open [ 1 ] Submitted [ 10001 ]
            Description The was report via the phone to us by nigel 078283- 12272
            Lorraine Pryor (Inactive) made changes -
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            Category RTM [ 10043 ]
            Lorraine Pryor (Inactive) made changes -
            Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
            Hide
            Permalink
            Lorraine Pryor (Inactive) added a comment -
            Ash from spinflo asked if our engineer can go out, I have checked with ade and our engineer are booked all of this week/ next so I have asked Ash to send an engineer.
            he has said that it might be a take a week, this will have to be accepted.
            Show
            Lorraine Pryor (Inactive) added a comment - Ash from spinflo asked if our engineer can go out, I have checked with ade and our engineer are booked all of this week/ next so I have asked Ash to send an engineer. he has said that it might be a take a week, this will have to be accepted.
            Lorraine Pryor (Inactive) made changes -
            Priority Over 8 Weeks [ 25 ] Normal [ 21 ]
            Lorraine Pryor (Inactive) made changes -
            Issue Type Small Fittings (8 Weeks) [ 1 ] Grill [ 100 ]
            Due Date 14/Jan/15 04/Feb/15
            Lorraine Pryor (Inactive) made changes -
            ID Number SBH004188
            Lorraine Pryor (Inactive) made changes -
            Plot VAN 46
            Lorraine Pryor (Inactive) made changes -
            Attachment 22.01.15 Authroised by swift ref to supplier.jpg [ 82253 ]
            Hide
            Permalink
            Maureen Hooper (Inactive) added a comment -
            Email to crm informing them of the site this van is on
            Show
            Maureen Hooper (Inactive) added a comment - Email to crm informing them of the site this van is on
            Maureen Hooper (Inactive) made changes -
            Attachment 26.1.15.jpg [ 82484 ]
            Hide
            Permalink
            Lorraine Pryor (Inactive) added a comment -
            Nigel from the park has called and spoken to Mo asking if we have an update, I have now emailed Ask at Spinflo to see if he can advise me when the local engineer will be attending to this van.
            Now waiting for a reply from Ash.
            Screen shot on file
            Show
            Lorraine Pryor (Inactive) added a comment - Nigel from the park has called and spoken to Mo asking if we have an update, I have now emailed Ask at Spinflo to see if he can advise me when the local engineer will be attending to this van. Now waiting for a reply from Ash. Screen shot on file
            Lorraine Pryor (Inactive) made changes -
            Attachment 28.01.15 email to ash at spinflo.jpg [ 82648 ]
            Lorraine Pryor (Inactive) made changes -
            Attachment 28.01.15 email from- to ash at spinflo.jpg [ 82652 ]
            Lorraine Pryor (Inactive) made changes -
            Attachment email from ash 28.01.15.jpg [ 82657 ]
            Lorraine Pryor (Inactive) made changes -
            Attachment 28.01.15 email back to ash.jpg [ 82658 ]
            Lorraine Pryor (Inactive) made changes -
            Attachment screenshot-1.jpg [ 82659 ]
            Lorraine Pryor (Inactive) made changes -
            Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
            Plot
            Lorraine Pryor (Inactive) made changes -
            Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
            Lorraine Pryor (Inactive) made changes -
            Times Scheduled 1
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Work Scheduled 28/Feb/15
            Plot
            Hide
            Permalink
            Lorraine Pryor (Inactive) added a comment -
            Ash from Spinflo has now answered my question and said that an engineer will be attending w/c 04.02.15, but I think he means next week w/c 02.02.15.
            I have now called Nigel at the site an update him
            Show
            Lorraine Pryor (Inactive) added a comment - Ash from Spinflo has now answered my question and said that an engineer will be attending w/c 04.02.15, but I think he means next week w/c 02.02.15. I have now called Nigel at the site an update him
            made changes -
            Park_Phone 078283 12272 nigel 01278 685569
            made changes -
            Park_Address2
            made changes -
            Park_Email
            made changes -
            Park_Contact
            made changes -
            Park_Email
            made changes -
            Park_Address2
            made changes -
            Park_Contact
            made changes -
            Park_Email
            made changes -
            Park_Address2
            made changes -
            Park_Contact
            made changes -
            Park_Email
            made changes -
            Park_Address2
            made changes -
            Park_Contact
            Hide
            Permalink
            Claire Folland added a comment -
            Spoke to Nigel at the site, he has advised this has now been completed by Spinflo
            Show
            Claire Folland added a comment - Spoke to Nigel at the site, he has advised this has now been completed by Spinflo
            Claire Folland made changes -
            Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
            Resolution Completed [ 1 ]
            Claire Folland made changes -
            Status Resolved [ 5 ] Complete [ 6 ]
            made changes -
            Park_Key_Account false
            made changes -
            Park_Email
            made changes -
            Park_Contact
            made changes -
            Park_Address2
            made changes -
            Park_Key_Account No
            made changes -
            Park_Key_Account No
            made changes -
            Park_Key_Account No
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Awaiting Quote Awaiting Quote Open Open
            		44m 35s 1 Lorraine Pryor (Inactive) 21/Jan/15 3:03 PM
            Open Open Submitted Submitted
            		28m 41s 1 Lorraine Pryor (Inactive) 21/Jan/15 3:31 PM
            Submitted Submitted Acknowledged Acknowledged
            		6s 1 Lorraine Pryor (Inactive) 21/Jan/15 3:31 PM
            Acknowledged Acknowledged Parts ordered Parts ordered
            		3s 1 Lorraine Pryor (Inactive) 21/Jan/15 3:32 PM
            Parts ordered Parts ordered Parts Recieved Parts Recieved
            		6d 21h 12m 1 Lorraine Pryor (Inactive) 28/Jan/15 12:44 PM
            Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
            		2s 1 Lorraine Pryor (Inactive) 28/Jan/15 12:44 PM
            Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
            		37s 1 Lorraine Pryor (Inactive) 28/Jan/15 12:45 PM
            Engineer Scheduled Engineer Scheduled Resolved Resolved
            		16d 45m 1 Claire Folland 13/Feb/15 1:31 PM
            Resolved Resolved Complete Complete
            		3s 1 Claire Folland 13/Feb/15 1:31 PM

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                Dates

                • Due:
                  Created:
                  Updated:
                  Resolved:
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