Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Customer Code:SUNN04
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Park:sunningcrest
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Postcode:TA8 2RA
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Responsibility:Goodwill
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Plot:12
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Hire_or_Retail:Retail
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Serial:WB0322/008
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Manufacturer:Greatfields
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Model:Aspen
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Status Colour:
Complete
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Stock_Number:16615
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Times Scheduled:0
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Park_Company:Not defined
Activity
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Adrienne Barwell (Inactive)
added a comment -
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Sue's customer is complaining that he has had 4 out of the 7 front windows seal go causing condensation, this is something that has been a problem from new and he has had several windows replaced. Sue would like to know what if anything Willerby would be prepared to do. She needs a response back from them in writing
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Adrienne Barwell (Inactive)
added a comment - Sue's customer is complaining that he has had 4 out of the 7 front windows seal go causing condensation, this is something that has been a problem from new and he has had several windows replaced. Sue would like to know what if anything Willerby would be prepared to do. She needs a response back from them in writing
| Field | Original Value | New Value |
|---|---|---|
| Attachment | screenshot-1.jpg [ 61723 ] |
I have forwarded Sue's e-mail to Willerby awaiting their response
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Adrienne Barwell (Inactive)
added a comment - I have forwarded Sue's e-mail to Willerby awaiting their response
I have forwarded Sue's e-mail to Willerby awaiting their response
Show
Adrienne Barwell (Inactive)
added a comment - I have forwarded Sue's e-mail to Willerby awaiting their response
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | Untitled.png [ 61727 ] |
| Attachment | screenshot-2.jpg [ 61729 ] |
| Attachment | screenshot-3.jpg [ 61731 ] |
| Attachment | screenshot-4.jpg [ 61734 ] |
| Attachment | screenshot-5.jpg [ 61735 ] |
| Attachment | screenshot-6.jpg [ 61736 ] |
asked Sue which window has the problem, she will take photo's and email them accross
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Claire Folland
added a comment - asked Sue which window has the problem, she will take photo's and email them accross
| Attachment | screenshot-7.jpg [ 62342 ] |
Willerby have advised that this is not covered under warranty. The unit is 10 years old and well out of warranty.
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Adrienne Barwell (Inactive)
added a comment - Willerby have advised that this is not covered under warranty. The unit is 10 years old and well out of warranty.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Attachment | will-3174.docx [ 62343 ] |
Rejection letter sent to Sunningcrest
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Adrienne Barwell (Inactive)
added a comment - Rejection letter sent to Sunningcrest
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Attachment | screenshot-8.jpg [ 62344 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Manufacturers ver 2.0 [ 107131 ] | Manufacturers ver 2.1 [ 135336 ] |
| Workflow | Manufacturers ver 2.1 [ 135336 ] | Manufacturers ver 2.2 [ 152554 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
8m 15s | 1 | Adrienne Barwell (Inactive) | 15/May/14 1:54 PM | |||||
|
8d 52m | 1 | Adrienne Barwell (Inactive) | 23/May/14 2:47 PM | |||||
|
5s | 1 | Adrienne Barwell (Inactive) | 23/May/14 2:47 PM | |||||
|
5m 30s | 1 | Adrienne Barwell (Inactive) | 23/May/14 2:53 PM | |||||
|
8m 19s | 1 | Adrienne Barwell (Inactive) | 23/May/14 3:01 PM |
