Problems
  1. Problems
  2. PROB-11

Mr Martin Smith has had a couple of issues with his holiday home and now would like comensation

          Details

          • Type: Customer Problem Customer Problem
          • Status: Complete
          • Priority: Normal Normal
          • Resolution: Completed
          • Labels:
            None
          • Model:
            Chorus
          • Size:
            37x12x3
          • Serial:
            AT013667/07
          • Stock_Number:
            32552
          • Park_Company:
             Valley Caravan Park
          • Park_Code:
            VALL01
          • Park_Address:
            Valley Caravan Park
          • Park_City:
            Polzeath
          • Park_Postcode:
            PL27 6SS
          • Park_Contact:
            Martin Taylor
          • Park_Phone:
            01208 862391
          • Park_Email:
            info@valleycaravanpark.co.uk
          1. PDF File
            AT013667 Morco doc.pdf
            113 kB
            Adrienne Barwell
          2. Microsoft Word
            Compensation Mr Smith.docx
            15 kB
            Adrienne Barwell
          1. CCF21072016_00000.jpg
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          2. CCF21072016_00001.jpg
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          3. screenshot-1.png
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          8. screenshot-6.png
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          9. screenshot-7.png
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          10. screenshot-8.png
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            Activity

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            8 older comments
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            Adrienne Barwell (Inactive) added a comment -
            Mr Smith has emailed back to say thank you for the offer but he feels £750 only covers the cost of not being able to rent his van, as he had to eat out for several days he feels £1,000 he would be happy with

            Spoke to Darren, he has agreed to this but will be talking to Vanessa, sent email to Mr Smith advising we will pay the £1,000 as requested
            Show
            Adrienne Barwell (Inactive) added a comment - Mr Smith has emailed back to say thank you for the offer but he feels £750 only covers the cost of not being able to rent his van, as he had to eat out for several days he feels £1,000 he would be happy with Spoke to Darren, he has agreed to this but will be talking to Vanessa, sent email to Mr Smith advising we will pay the £1,000 as requested
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            Adrienne Barwell (Inactive) added a comment -
            Mr Smith has e-mailed for an update whilst I have been on holiday, Atlas will not budge, so Claire has spoken to Darren and they have agreed to pay him £1000.00 which Darren will then claim back from Atlas.
            Show
            Adrienne Barwell (Inactive) added a comment - Mr Smith has e-mailed for an update whilst I have been on holiday, Atlas will not budge, so Claire has spoken to Darren and they have agreed to pay him £1000.00 which Darren will then claim back from Atlas.
            Hide
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            Adrienne Barwell (Inactive) added a comment -
            I have e-mailed Darren to see if he needs to organize the comp payment or whether he is happy for me to arrange this with accounts. Awaiting response
            Show
            Adrienne Barwell (Inactive) added a comment - I have e-mailed Darren to see if he needs to organize the comp payment or whether he is happy for me to arrange this with accounts. Awaiting response
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            Adrienne Barwell (Inactive) added a comment -
            Compensation cheque issued and posted to Mr Smith
            Show
            Adrienne Barwell (Inactive) added a comment - Compensation cheque issued and posted to Mr Smith
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            Adrienne Barwell (Inactive) added a comment -
            Mr Smith has acknowledged receipt for the cheque and passed on his thanks. No further action required
            Show
            Adrienne Barwell (Inactive) added a comment - Mr Smith has acknowledged receipt for the cheque and passed on his thanks. No further action required

              People

              • Assignee:
                Adrienne Barwell (Inactive)
                Reporter:
                Adrienne Barwell (Inactive)
                Participants:
              • Watchers:
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                Dates

                • Created:
                  Updated:
                  Resolved: