Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Serial:007151h
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Manufacturer:Swift
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Model:Burgundy
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Year:2011
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ID Number:SBH010657
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Status Colour:
Complete
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Stock_Number:26987
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Times Scheduled:2
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Park_Company:Pennymoor Caravan Park
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Park_Postcode:PL21 0SB
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Park_Contact:Bridget Whittam
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Park_Phone:01548 830542
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Park_Email:enquiries@pennymoor-camping.co.uk
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Park_Code:PENN01
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Park_Key_Account:No
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SLA Status:
Description
Previous claim in 2017 submitted to Swift SBH006278
They attended and carried out an ABC check and then ended up replacing wallboards and some of the flooring.
They attended and carried out an ABC check and then ended up replacing wallboards and some of the flooring.
Issue Links
- Customer Problem with
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SWIFT-21624
Leaking around bottom of door, marks on wallboards again Swift attended 2017 but it is leaking again
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- Complete
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SWIFT-13884
Water ingress around the doors and windows
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- Complete
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Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | that the window that has recently been attended too has started leaking again and needs attention. | The main bedroom window that has recently been attended too has started leaking again and needs attention. |
| ID Number | SBH009416 | |
| Work Scheduled | 22/Apr/19 |
| Link |
This issue Customer Problem with |
| Link |
This issue Customer Problem with |
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Debbie Bartlett (Inactive)
added a comment -
Permalink
Martyn has come in chasing this. This is van has had on going issues with leaks see linked issues. ( I have advised that its in hand and Swift will be attending) Martyn has forwarded the emails from the park and Char, I have spoken with Steve and submitted this issue to Swift. Screen shots attached.
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Debbie Bartlett (Inactive)
added a comment - Martyn has come in chasing this. This is van has had on going issues with leaks see linked issues. ( I have advised that its in hand and Swift will be attending) Martyn has forwarded the emails from the park and Char, I have spoken with Steve and submitted this issue to Swift. Screen shots attached.
| Attachment | IMG_1164.JPG [ 272405 ] | |
| Attachment | IMG_1165.JPG [ 272406 ] | |
| Attachment | IMG_1166.JPG [ 272407 ] | |
| Attachment | IMG_1167.JPG [ 272408 ] |
| ID Number | SBH010657 |
| Attachment | screenshot-1.png [ 272409 ] |
I have spoken to Rachael and she also advised to submit this.
Show
Debbie Bartlett (Inactive)
added a comment - I have spoken to Rachael and she also advised to submit this.
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | screenshot-2.png [ 272444 ] |
Swift have rejected claim - VERITY LLOYD-HUITSON: 02/03/2020 14:59:31
Main bedroom window was not attended to within the last year. It was the main door that had been looked at in November
Main bedroom window was not attended to within the last year. It was the main door that had been looked at in November
Show
Michelle Brooks (Inactive)
added a comment - - edited Swift have rejected claim - VERITY LLOYD-HUITSON: 02/03/2020 14:59:31
Main bedroom window was not attended to within the last year. It was the main door that had been looked at in November
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
I a have spoken with Char and she is going to look at this as she knows the history.
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Debbie Bartlett (Inactive)
added a comment - - edited I a have spoken with Char and she is going to look at this as she knows the history.
| Attachment | email to Rachael for an update.png [ 273034 ] |
I have emailed Rachael to ask her to reconsider the rejection as Swift went out in 2017 and done an ABC check and changed some wallboards in the master bedroom.
I have also updated the park.
I have also updated the park.
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Charleen Sibley
added a comment - - edited I have emailed Rachael to ask her to reconsider the rejection as Swift went out in 2017 and done an ABC check and changed some wallboards in the master bedroom.
I have also updated the park.
| Attachment | update the park.png [ 273038 ] |
We will need to stand with the rejection I’m afraid.
Many Thanks, Rachael
I have emailed Darren to ask what he suggests we do next.
Many Thanks, Rachael
I have emailed Darren to ask what he suggests we do next.
Show
Charleen Sibley
added a comment - We will need to stand with the rejection I’m afraid.
Many Thanks, Rachael
I have emailed Darren to ask what he suggests we do next.
He asked for Steves costing from when he attended. However steve didn't do an assessment as such just went and had a look. Steve has said he thinks it will be a couple of wallboards and a days labour to put right. I have emailed Darren with what Steve said but he hasn't got back to me.
Updated the park.
Updated the park.
Show
Charleen Sibley
added a comment - He asked for Steves costing from when he attended. However steve didn't do an assessment as such just went and had a look. Steve has said he thinks it will be a couple of wallboards and a days labour to put right. I have emailed Darren with what Steve said but he hasn't got back to me.
Updated the park.
| Attachment | email to update the park.png [ 274223 ] |
| Attachment | worksheet issued.png [ 274228 ] |
Issued a worksheet for us to attend - Listing that we need 2 wallboards and 1 days labour. I have left the worksheet on Claire's desk.
Show
Charleen Sibley
added a comment - - edited Issued a worksheet for us to attend - Listing that we need 2 wallboards and 1 days labour. I have left the worksheet on Claire's desk.
spoke to Charleen, agreed to send Duncan on Monday, Steve has advised we have a couple of wallboards in stock
Show
Claire Folland
added a comment - spoke to Charleen, agreed to send Duncan on Monday, Steve has advised we have a couple of wallboards in stock
Completed by Duncan T 16/03/2020 - Removed & sealed window, refitted window & existing wall boards as agreed with park.
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Michelle Brooks (Inactive)
added a comment - Completed by Duncan T 16/03/2020 - Removed & sealed window, refitted window & existing wall boards as agreed with park.
| Attachment | SKM_C224e20032016473.pdf [ 274890 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
35m 36s | 1 | debbieb | 02/Mar/20 2:37 PM | |||||
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18h 51m | 1 | Michelle Brooks (Inactive) | 03/Mar/20 9:29 AM | |||||
|
3s | 1 | Michelle Brooks (Inactive) | 03/Mar/20 9:29 AM | |||||
|
18d 1h 25m | 1 | Michelle Brooks (Inactive) | 21/Mar/20 10:54 AM | |||||
|
16s | 1 | Michelle Brooks (Inactive) | 21/Mar/20 10:55 AM |
