Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:lad01
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Park:Ladram Bay
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Postcode:EX9 7BX
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Responsibility:Manufacturer Attending
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Plot:PV26
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Serial:10930h
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Model:Champagne
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Size:41 x 12
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Status Colour:
Complete
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Park_Company:Not defined
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SLA Status:
Description
We have received an e-mail from Gary Rix advising that Swift are going to replace the whole front window, (there was nothing on Jira) but in the meantime the triangle top window section on the front has moved and gaps have appeared that the wind and water is now coming through - please see photo’s attached.
I have spoken to Samantha at swift who said that they want to go down next week w/c 11-03-12 but this still needs to be confirmed - she asked if anyone could go and try to make the area water tight - Steve is on site doing PDI'S today so I have asked him to go and see if there is anything that he can do.
I have spoken to Samantha at swift who said that they want to go down next week w/c 11-03-12 but this still needs to be confirmed - she asked if anyone could go and try to make the area water tight - Steve is on site doing PDI'S today so I have asked him to go and see if there is anything that he can do.
Issue Links
- Same Van
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SWIFT-6151
Water is getting in again around the barge board area, this is not as bad as last time
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- Complete
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SWIFT-5915
Water is getting in again its coming thought the side of the sliding doors in the UVPC
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- Complete
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Activity
| Field | Original Value | New Value |
|---|---|---|
| ID Number | sbh002666 | |
| Category | SurfBay Attending [ 10042 ] | Manufacturer Attending [ 10045 ] |
| Priority | Normal [ 21 ] | Critical [ 24 ] |
| Summary | The site have advised that swift are replacing the front windows, however, the triangle top window section on the front has moved and gaps have appeared, that the wind and water is now coming through - | The site have advised that swift are replacing the front windows, however, the triangle top window section on the front has moved and gaps have appeared, that the wind and water is now coming through |
| Issue Type | Gutters/Downpipes/Corner Cappings (8 Weeks) [ 25 ] | Ext Doors & Windows (4 weeks) [ 4 ] |
| Description | Keith says it was too windy to try to adjust the door |
We have received an e-mail from Gary Rix advising that Swift are going to replace the whole front window, (there was nothing on Jira) but in the meantime the triangle top window section on the front has moved and gaps have appeared that the wind and water is now coming through - please see photo’s attached. I have spoken to Samantha at swift who said that they want to go down next week w/c 11-03-12 but this still needs to be confirmed - she asked if anyone could go and try to make the area water tight - Steve is on site doing PDI'S today so I have asked him to go and see if there is anything that he can do. |
| Due Date | 06/Aug/12 | 01/Apr/13 |
| Attachment | IMG_1065.JPG [ 39342 ] | |
| Attachment | IMG_1067.JPG [ 39344 ] | |
| Attachment | IMG_1066.JPG [ 39343 ] |
| Attachment | IMG_1068.JPG [ 39345 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | IMG_1069.JPG [ 39348 ] |
| Attachment | screenshot-1.jpg [ 39349 ] |
Hide
Linda Trunkfield (Inactive)
added a comment -
Permalink
I have been trying all morning to forward the photo's to swift with no success, I will try again tomorrow.
Show
Linda Trunkfield (Inactive)
added a comment - I have been trying all morning to forward the photo's to swift with no success, I will try again tomorrow.
| Attachment | screenshot-2.jpg [ 39353 ] |
Laura advised that it is just the front triangle window that is being replaced not the whole of the front - Laura is still trying to get confirmation that they are going w/c 11-03-13.
Show
Linda Trunkfield (Inactive)
added a comment - Laura advised that it is just the front triangle window that is being replaced not the whole of the front - Laura is still trying to get confirmation that they are going w/c 11-03-13.
Swift have sent an e-mail today to say that they have made a provisonal booking for an engineer to attend w/c 11th march.
Looking at the description box , linda has put some notes on say steve was doing PDI etc, so she has been dealing with this one.
I will advise linda that I have just received this e-mail.
Looking at the description box , linda has put some notes on say steve was doing PDI etc, so she has been dealing with this one.
I will advise linda that I have just received this e-mail.
Show
Lorraine Pryor (Inactive)
added a comment - Swift have sent an e-mail today to say that they have made a provisonal booking for an engineer to attend w/c 11th march.
Looking at the description box , linda has put some notes on say steve was doing PDI etc, so she has been dealing with this one.
I will advise linda that I have just received this e-mail.
| Attachment | screenshot-3.jpg [ 39555 ] |
I spoke to Laura and this has now been confirmed they are attending W/C 11-03-13, I will send an e-mail to the park and let them know.
Show
Linda Trunkfield (Inactive)
added a comment - I spoke to Laura and this has now been confirmed they are attending W/C 11-03-13, I will send an e-mail to the park and let them know.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Work Scheduled | 11/Mar/13 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
Swift have sent an e-mail today to say they are attending w/c 11.03.13, looking at notes linda has already advised the park
Show
Lorraine Pryor (Inactive)
added a comment - Swift have sent an e-mail today to say they are attending w/c 11.03.13, looking at notes linda has already advised the park
| Attachment | screenshot-4.jpg [ 39671 ] |
Darren asked me to call Laura and find out if there is anything outstanding on this van, he also said that the window manufacturers went down with the wrong window, I spoke to Laura and she is not aware of this she said that the window was replaced with the new style champagne window and the engineer is there today fitting extra packers - Laura confirmed that all the other issues on this van are completed and that compensation of one month site fee's. I have e-mailed Darren with this information.
Show
Linda Trunkfield (Inactive)
added a comment - Darren asked me to call Laura and find out if there is anything outstanding on this van, he also said that the window manufacturers went down with the wrong window, I spoke to Laura and she is not aware of this she said that the window was replaced with the new style champagne window and the engineer is there today fitting extra packers - Laura confirmed that all the other issues on this van are completed and that compensation of one month site fee's. I have e-mailed Darren with this information.
| Resolution | Completed [ 1 ] | |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Attachment | screenshot-5.jpg [ 40401 ] |
| Status | Reopened [ 4 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] |
| Link |
This issue Same Van |
| Workflow | Surfbay [ 78128 ] | Manufacturers ver 2.0 [ 92101 ] |
| Link |
This issue Same Van |
| Workflow | Manufacturers ver 2.0 [ 92101 ] | Manufacturers ver 2.1 [ 127135 ] |
| Workflow | Manufacturers ver 2.1 [ 127135 ] | Manufacturers ver 2.2 [ 143128 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
17m 8s | 1 | Linda Trunkfield (Inactive) | 04/Mar/13 1:06 PM | |||||
|
3d 1h 46m | 1 | Linda Trunkfield (Inactive) | 07/Mar/13 2:53 PM | |||||
|
12s | 1 | Linda Trunkfield (Inactive) | 07/Mar/13 2:54 PM | |||||
|
10s | 1 | Linda Trunkfield (Inactive) | 07/Mar/13 2:54 PM | |||||
|
3s | 1 | Linda Trunkfield (Inactive) | 07/Mar/13 2:54 PM | |||||
|
7s | 1 | Linda Trunkfield (Inactive) | 07/Mar/13 2:54 PM | |||||
|
13d | 1 | Adrienne Barwell (Inactive) | 20/Mar/13 2:54 PM | |||||
|
4s | 1 | Adrienne Barwell (Inactive) | 20/Mar/13 2:54 PM | |||||
|
5d 1h 4m | 1 | Lorraine Pryor (Inactive) | 25/Mar/13 3:58 PM | |||||
|
21s | 1 | Lorraine Pryor (Inactive) | 25/Mar/13 3:59 PM |
