Willerby
  1. Willerby
  2. WILL-3162

Customer has sent a 2nd letter of complaint to Willerby Holiday Homes about possible water ingress in their holiday home

    Details

    • Type: Structure (8 Weeks) Structure (8 Weeks)
    • Status: Complete
    • Priority: Over 8 Weeks Over 8 Weeks
    • Resolution: Completed
    • Labels:
      None
    • Customer Code:
      high01
    • Park:
      Highlands End
    • Postcode:
      DT6 6AR
    • Responsibility:
      Goodwill
    • Plot:
      Chris Stratton A175
    • Hire_or_Retail:
      Retail
    • Serial:
      WB2646/010
    • Model:
      Aspen 2008
    • Size:
      37x12
    • Status Colour:
      Complete Complete
    • Stock_Number:
      22867
    • Park_Company:
       Not defined
    1. will-3156.docx
      18 kB
      Adrienne Barwell
    2. 20131218095629091.pdf
      43 kB
      Adrienne Barwell
    1. Steve 4.11.13 066.jpg
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    2. Steve 4.11.13 064.jpg
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    3. Steve 4.11.13 063.jpg
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    4. Steve 4.11.13 062.jpg
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    5. screenshot-3.jpg
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    6. screenshot-2.jpg
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    7. screenshot-1.jpg
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    8. CCF23102013_00005.jpg
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    9. CCF23102013_00004.jpg
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    10. CCF23102013_00003.jpg
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    11. CCF23102013_00002.jpg
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    12. CCF23102013_00001.jpg
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    13. CCF23012014_00001.jpg
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    14. CCF23012014_00000.jpg
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      Activity

      Adrienne Barwell (Inactive) created issue -
      Adrienne Barwell (Inactive) made changes -
      Field Original Value New Value
      Priority Over 6 Weeks [ 27 ] Normal [ 21 ]
      Due Date 25/Dec/13 20/Mar/14
      Work Scheduled 04/Nov/13
      Hide
      Adrienne Barwell (Inactive) added a comment -
      Willerby declined to do anymore with this issue, but Mrs Strutton has written to them again. I have spoken with Jo Ann who is looking into this issue and will get back to me.
      Show
      Adrienne Barwell (Inactive) added a comment - Willerby declined to do anymore with this issue, but Mrs Strutton has written to them again. I have spoken with Jo Ann who is looking into this issue and will get back to me.
      Adrienne Barwell (Inactive) made changes -
      Attachment CCF23012014_00001.jpg [ 53942 ]
      Attachment CCF23012014_00000.jpg [ 53943 ]
      Adrienne Barwell (Inactive) made changes -
      Status Open [ 1 ] Submitted [ 10001 ]
      Hide
      Adrienne Barwell (Inactive) added a comment -
      Jo Ann has asked us to find out exactly when Mrs Stratton took over this unit. I have left a message on Val's answerphone asking her to give me a call
      Show
      Adrienne Barwell (Inactive) added a comment - Jo Ann has asked us to find out exactly when Mrs Stratton took over this unit. I have left a message on Val's answerphone asking her to give me a call
      Hide
      Adrienne Barwell (Inactive) added a comment -
      Val has advised that Mrs Stratton took over on 27th March 2008. I have tried to ring Jo with the information but she was not at her desk
      Show
      Adrienne Barwell (Inactive) added a comment - Val has advised that Mrs Stratton took over on 27th March 2008. I have tried to ring Jo with the information but she was not at her desk
      Hide
      Adrienne Barwell (Inactive) added a comment - - edited
      Spoke to Jo and gave her the information that was required she will let me know when she has an update.
      Show
      Adrienne Barwell (Inactive) added a comment - - edited Spoke to Jo and gave her the information that was required she will let me know when she has an update.
      Adrienne Barwell (Inactive) made changes -
      Priority Normal [ 21 ] Over 6 Weeks [ 27 ]
      Adrienne Barwell (Inactive) made changes -
      Priority Over 6 Weeks [ 27 ] Over 8 Weeks [ 25 ]
      Hide
      Adrienne Barwell (Inactive) added a comment -
      I have spoken to Jo at Willerby, she has advised that they escalated this issue to Ellbee again, but unfortunately they were only willing to help on a chargeable basis. Willerby have written back to her advising of this and have heard nothing since. They have now closed this on their system
      Show
      Adrienne Barwell (Inactive) added a comment - I have spoken to Jo at Willerby, she has advised that they escalated this issue to Ellbee again, but unfortunately they were only willing to help on a chargeable basis. Willerby have written back to her advising of this and have heard nothing since. They have now closed this on their system
      Adrienne Barwell (Inactive) made changes -
      Status Submitted [ 10001 ] Acknowledged [ 10005 ]
      Adrienne Barwell (Inactive) made changes -
      Status Acknowledged [ 10005 ] Resolved [ 5 ]
      Resolution Completed [ 1 ]
      Adrienne Barwell (Inactive) made changes -
      Status Resolved [ 5 ] Complete [ 6 ]
      Adrienne Barwell (Inactive) made changes -
      Workflow Manufacturers ver 2.0 [ 101699 ] Manufacturers ver 2.1 [ 135332 ]
      Adrienne Barwell (Inactive) made changes -
      Workflow Manufacturers ver 2.1 [ 135332 ] Manufacturers ver 2.2 [ 152550 ]
      Transition Time In Source Status Execution Times Last Executer Last Execution Date
      Open Open Submitted Submitted
      4m 43s 1 Adrienne Barwell (Inactive) 23/Jan/14 12:09 PM
      Submitted Submitted Acknowledged Acknowledged
      62d 23h 8m 1 Adrienne Barwell (Inactive) 27/Mar/14 11:18 AM
      Acknowledged Acknowledged Resolved Resolved
      4s 1 Adrienne Barwell (Inactive) 27/Mar/14 11:18 AM
      Resolved Resolved Complete Complete
      4s 1 Adrienne Barwell (Inactive) 27/Mar/14 11:18 AM

        People

        • Assignee:
          Adrienne Barwell (Inactive)
          Reporter:
          Adrienne Barwell (Inactive)
          Participants:
        • Watchers:
          1 Start watching this issue

          Dates

          • Due:
            Created:
            Updated:
            Resolved: